Optician / Optical Sales Associate

Eye Care Partners Career Opportunities•Tyler, TX

9d•Onsite

About The Position

The Optician achieves a world-class Total Patient Experience by maximizing retail sales while supporting patients’ medical needs. The role dispenses and fits glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists, connecting patients’ needs to the goods and services offered. The position is with Eyecare Associates of East Texas in Tyler, Texas, and is full-time. Offices are open Monday through Friday from 7:30 a.m. to 5:00 p.m.; the employee may occasionally need to work earlier or later as needed.

Requirements

High school diploma or GED.
One year in a customer-interactive position, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Compliance with HIPAA requirements regarding disclosures of protected health information.

Nice To Haves

Current ABO/ABOC and NCLE certifications, or the ability to obtain them within the first two years of employment.

Responsibilities

Embrace and execute the Total Patient Experience by building relationships with patients and providing medical support.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow all job aids and policies.
Keep frame displays clean, organized, stocked, and well-presented.
Follow protocols to maintain accurate frame inventory.
Perform general office duties and cleaning assigned by the manager.
Assist with other office duties as needed.