Optician / Optical Sales Associate

EyeCare Associates of East Texas•Tyler, TX

9d•Onsite

About The Position

An Optician delivers a world-class Total Patient Experience by maximizing retail sales while supporting patients’ medical needs. The role dispenses and fits glasses and contact lenses based on prescriptions written by Optometrists and Ophthalmologists, connecting patient needs with the goods and services offered. This is a full-time position in Tyler, Texas. Offices are open Monday through Friday, 7:30 a.m. to 5 p.m.; some earlier or later work may be needed.

Requirements

High school diploma or GED.
One year of experience in a customer-interactive position, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Current ABO/ABOC and NCLE certifications, or the ability to obtain them within the first two years of employment.

Responsibilities

Build relationships with patients while providing medical support and delivering the Total Patient Experience.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair or adjust frames.
Dispense all glasses and contact lens orders in E360.
Follow job aids, policies, and applicable protocols.
Maintain frame standards by cleaning and organizing fully stocked, well-presented areas.
Follow protocols to maintain accurate frame inventory.
Perform general office duties and cleaning as assigned by the manager.
Assist with other office duties as needed.
Comply with HIPAA requirements concerning disclosures of protected health information.