Optician / Optical Sales Associate

Eye Care Partners•Tyler, TX

9d•Onsite

About The Position

The Optician at Eyecare Associates of East Texas helps deliver a world-class Total Patient Experience by maximizing retail sales while supporting patients’ medical needs. The role dispenses and fits glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists, connecting patients’ needs with the products and services offered. The position is full-time in Tyler, Texas. The offices are open Monday through Friday from 7:30 a.m. to 5 p.m.; occasional work a little earlier or later may be needed.

Requirements

High school diploma or GED.
One year of experience in a customer-interactive position, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and required visual and auditory acuity.

Nice To Haves

Current ABO/ABOC and NCLE certifications, or the ability to obtain them within the first two years of employment.

Responsibilities

Build relationships with patients and deliver the Total Patient Experience while providing medical support.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense all glasses and contact lens orders in E360.
Follow job aids and policies.
Maintain clean, organized, fully stocked, and well-presented frame areas.
Follow protocols to maintain accurate frame inventory.
Perform general office duties and cleaning assigned by the manager.
Assist with other office duties as needed.
Comply with HIPAA requirements and the organization’s privacy policies and procedures.