Optician / Optical Sales Associate
About The Position
An Optician at Grand Rapids Ophthalmology works to deliver a world-class Total Patient Experience, maximize retail sales, and support patients’ medical needs. The role involves dispensing and fitting glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists, and connecting patients’ needs with available products and services. The position includes assisting patients with frame and lens selections, taking accurate optical measurements, dispensing and adjusting eyewear, maintaining frame inventory and presentation, and completing general office duties as assigned. The Optician must follow applicable job aids, office policies, and HIPAA requirements.
Requirements
- High school diploma or GED.
- One year of experience in a customer-interactive position, or an equivalent combination of education and experience.
- Communication, interpersonal, and negotiation skills.
- Ability to read, analyze, and interpret insurance forms.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Compliance with HIPAA requirements concerning protected health information.
- Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; bending, stooping, and reaching; and sustained visual and auditory acuity.
Nice To Haves
- Current ABO/ABOC and NCLE certifications, or willingness to obtain them within the first two years of employment.
Responsibilities
- Build relationships with patients and provide medical support while delivering the Total Patient Experience.
- Determine patients’ wants and needs and recommend or sell products and services that meet or exceed their expectations.
- Assist patients in selecting frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto-lensometers and manual lensometers.
- Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
- Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders, and repair and adjust patient frames.
- Dispense glasses and contact lens orders in E360.
- Follow job aids, policies, and applicable protocols.
- Maintain frame standards by keeping display areas clean, organized, fully stocked, and well presented.
- Follow protocols to maintain accurate frame inventory.
- Perform general office duties and cleaning as assigned by the manager.
- Assist with other office duties as needed.
- Comply with HIPAA requirements regarding protected health information.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Eyecare certification reimbursement
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
