Optician / Optical Technician - Experience Required!

Sabates Eye Centers•Kansas City, KS

1d•Onsite

About The Position

Sabates Eye Centers is seeking an experienced Optician (Optical Technician) for its Northland office in Kansas City, Missouri. The Optician delivers a world-class Total Patient Experience, supports patients’ medical needs, and maximizes retail sales. The role involves dispensing and fitting glasses and contact lenses according to prescriptions written by optometrists and ophthalmologists, and connecting patients’ needs with the products and services offered. The position is full-time. The office is open Monday through Friday, 8 a.m. to 5 p.m.; occasional work earlier or later may be needed. The role includes patient interaction, frame and lens recommendations, measurements, order dispensing, repairs and adjustments, insurance verification, inventory upkeep, and general office duties. Benefits include medical, vision, dental and life insurance, a 401(k) with employer matching, paid time off and holidays, paid maternity leave, employee discounts, optical certification reimbursements, and competitive base pay.

Requirements

High school diploma or GED.
Optician experience is required.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Favorable result on a background check as required by state.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service, communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Must comply with HIPAA requirements concerning protected health information.
Must provide proof of identity and authorization to work in the United States.
Ability to perform the listed physical demands, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands are essential.

Nice To Haves

Current ABO/ABOC and NCLE certifications are preferred, but not required; certifications may be obtained within the first two years of employment.
Excitement to learn and grow.

Responsibilities

Promote frames and lenses recommended by the doctor to meet patient needs.
Build relationships with patients and deliver a strong medical-support experience.
Determine patients’ wants and needs and recommend products to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense glasses and contact lens orders, including through E360.
Repair and adjust patient frames.
Facilitate patient flow and verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers; respond to inquiries by phone, email, and in person.
Follow job aids, policies, and protocols, including those for accurate frame inventory.
Maintain clean, organized, fully stocked, and well-presented frame areas.
Perform general office duties and cleaning assigned by the manager, and assist with other office duties as needed.