Optician / Optical Technician - Experience Required!

Eye Care Partners Career Opportunities•Kansas City, MO

2d•Onsite

About The Position

The Optician (Optical Technician) at Sabates Eye Centers supports patients’ medical needs while delivering a world-class patient experience and maximizing retail sales. The role dispenses and fits glasses and contact lenses from prescriptions written by optometrists and ophthalmologists, connecting patient needs with the products and services offered. The position is based at the Northland office in Kansas City, Missouri, and is full time. Offices are open Monday through Friday, 8 a.m. to 5 p.m.; occasional earlier or later work may be needed.

Requirements

High school diploma or GED.
Optician experience is required.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service, communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Favorable result on a background check as required by state.
Proof of identity and authorization to work in the United States.
Ability to perform the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor tasks; and required visual and auditory activities.

Nice To Haves

Current ABO/ABOC and NCLE certifications are preferred, but not required; they may be obtained within the first two years of employment.
Excitement to learn and grow.

Responsibilities

Promote frames and lenses recommended by the doctor to meet patient needs.
Build relationships with patients while providing medical support and a positive patient experience.
Determine patients’ wants and needs and recommend products and services to meet or exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto and manual lensometers.
Educate patients about and recommend lenses, lens coatings, and frames appropriate to their needs.
Accurately take optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Enter and dispense glasses and contact lens orders in E360.
Facilitate patient flow and verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers; respond to inquiries by phone, email, and in person.
Follow job aids, policies, and frame-inventory protocols; keep frames clean, organized, stocked, and presentable.
Perform general office duties and cleaning as assigned, and assist with other office duties as needed.
Comply with HIPAA requirements for protected health information.