Optician / Optical Technician - Experience Required!

Eye Care Partners•Kansas City, KS

1d•Onsite

About The Position

The Optician (Optical Technician) delivers a world-class Total Patient Experience by supporting patients’ medical needs and maximizing retail sales. The role dispenses and fits glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, connecting patients’ needs with the products and services offered. The position is with Sabates Eye Centers at its Northland office in Kansas City, Missouri. The optician helps patients choose frames and lenses, takes accurate optical measurements, operates lensometers, dispenses orders, and repairs and adjusts frames. The role also supports patient flow, verifies insurance, communicates with patients and colleagues, maintains frame inventory and presentation, and performs general office duties. Employees must follow office policies and job aids, including HIPAA privacy requirements. This is a full-time role. The offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m.; employees may need to work a little earlier or later as needed.

Requirements

High school diploma or GED equivalent.
Optician experience is required.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Favorable background-check result as required by the state.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to comply with HIPAA requirements for protected health information.
Proof of identity and authorization to work in the United States.
Physical ability to perform frequent walking, sitting, and standing; regular bending, stooping, and reaching; and lift, carry, push, and pull items weighing up to 25 pounds.
Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology.
Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.

Nice To Haves

Current ABO/ABOC and NCLE certifications, or the ability to obtain them within the first two years of employment.

Responsibilities

Deliver the Total Patient Experience and build relationships with patients while providing medical support.
Determine patients’ wants and needs and recommend products and services to meet or exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Operate auto and manual lensometers.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense glasses and contact lens orders in E360.
Repair and adjust patient frames.
Promote doctor-recommended frames and lenses to meet patient needs.
Facilitate patient flow and verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers, and respond to inquiries by phone, email, and in person.
Maintain frame standards by cleaning and organizing fully stocked, well-presented areas.
Follow protocols to keep frame inventory accurate and comply with job aids and policies.
Perform general office duties and cleaning assigned by the manager, and assist with other office duties as needed.