Optician / Optical Sales Associate

Grand Rapids Ophthalmology•Holland, MI

9d•Onsite

About The Position

Grand Rapids Ophthalmology is hiring an Optician to deliver a world-class Total Patient Experience, maximize retail sales, and support patients’ medical needs. The Optician dispenses and fits glasses and contact lenses based on prescriptions from Optometrists and Ophthalmologists, connecting patient needs with the goods and services offered. The role includes assisting patients with frame selection, recommending lenses and coatings, taking precise measurements, dispensing orders, and repairing or adjusting frames. The Optician also maintains accurate inventory and clean, organized, well-presented frame areas, follows office policies and protocols, and helps with general office duties as assigned.

Requirements

High school diploma or GED.
One year of experience in a customer-interactive position, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the role’s physical demands, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Current ABO/ABOC and NCLE certifications, or ability to obtain them within the first two years of employment.

Responsibilities

Build relationships with patients and provide medical support while delivering the Total Patient Experience.
Determine patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair or adjust frames.
Dispense all glasses and contact lens orders in E360.
Follow job aids, policies, and protocols.
Maintain frame standards by cleaning and organizing fully stocked, well-presented areas.
Keep frame inventory accurate.
Perform general office duties and cleaning as assigned by the manager.
Assist with other office duties as needed.
Comply with HIPAA requirements regarding disclosures of protected health information.