Optician / Optical Sales Associate

Grand Rapids Ophthalmology•Grand Rapids, MI

9d•Onsite

About The Position

An Optician delivers a world-class Total Patient Experience, maximizes retail sales, and supports patients’ medical needs. The role involves dispensing and fitting glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists, and connecting patients’ needs with the goods and services offered. The Optician builds relationships with patients, helps them choose frames and lenses, takes accurate optical measurements, and dispenses, repairs, and adjusts eyewear. The role also includes maintaining frame inventory and presentation, following office policies and procedures, and completing general office duties as assigned.

Requirements

High school diploma or GED.
One year in a customer-interactive position, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Compliance with HIPAA requirements for protected health information.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the physical activities described, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Current ABO/ABOC and NCLE certifications, or ability to obtain them within the first two years of employment.

Responsibilities

Build relationships with patients and deliver the Total Patient Experience while providing medical support.
Determine patients’ wants and needs and sell products and services to exceed expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients about and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and/or contact lens orders in E360.
Follow job aids, policies, and protocols.
Maintain clean, organized, fully stocked, and well-presented frame areas.
Maintain accurate frame inventory.
Perform general office duties and cleaning as assigned by the manager.
Assist with other office duties as needed.
Comply with HIPAA requirements concerning protected health information.