Optician

AEG Vision • Wilkins Township, PA

4h

About The Position

As an Optician at AEG, you will provide expert eyewear solutions and exceptional patient care. You will help patients select eyewear and accessories suited to their prescriptions, lifestyles, and personal styles, ensuring proper frame fit, accurate measurements, and correct lens dispensing. The role combines technical expertise with customer service to promote patient satisfaction, trust, and loyalty.

You will work with patients, technicians, doctors, and managers throughout the eyewear selection and dispensing process. The position also involves maintaining product and insurance knowledge, managing order follow-ups, and keeping the optical practice and displays clean and organized.

Requirements

• High school diploma or GED.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• PC skills, including Microsoft Office, Windows, and word processing.
• Ability to utilize office equipment.

Nice To Haves

• ABO/NCLE certification is preferred but not required.
• At least one year of experience working as an Optician is strongly preferred.
• Experience with HIPAA requirements is preferred.
• Sales experience is preferred.

Responsibilities

• Deliver an excellent patient experience and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, build rapport, identify visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Handle patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Help patients select frames, lens types, and treatments based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care, maintenance, warranties, protection plans, and replacement options.
• Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by optometrists and ophthalmologists; enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
• Follow up on pending orders, confirm they meet time guidelines, inform patients of delays, and notify them when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and requesting patient feedback.
• Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
• Inspect final products for flaws and clean and polish lenses.
• Communicate with technicians and managers about patient information and order status.
• Answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Clean and organize frame boards, displays, mirrors, the workbench, and office area.
• Perform other duties as needed and assigned by the manager.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED