Optician / Optical Technician - Experience Required!

Sabates Eye Centers•Kansas City, MO

3d•Onsite

About The Position

The Optician (Optical Technician) at Sabates Eye Centers delivers a high-quality Total Patient Experience while supporting patients’ medical needs and maximizing retail sales. The role dispenses and fits glasses and contact lenses based on prescriptions written by Optometrists and Ophthalmologists, connecting patients’ needs with the products and services offered. The position is full-time at the Northland office in Kansas City, Missouri. Offices are open Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional work a little earlier or later may be needed.

Requirements

High school diploma or GED.
Optician experience is required.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Favorable result on a background check as required by state.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service, communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms and to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Must comply with HIPAA requirements concerning protected health information.
Must provide proof of identity and authorization to work in the United States.
Ability to meet the stated physical requirements, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; handling items up to 25 pounds; fine motor and hand use; and visual and auditory acuity.

Nice To Haves

Current ABO/ABOC and NCLE certifications are preferred but not required; certifications may be obtained within the first two years of employment.
Excitement to learn and grow.

Responsibilities

Build relationships with patients and deliver medical support as part of the Total Patient Experience.
Determine patients’ wants and needs and recommend or sell products and services that meet or exceed their expectations.
Assist patients with frame selection based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients about and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders, including glasses and contact lens orders in E360.
Repair and adjust patient frames.
Verify medical and vision insurance and interpret insurance forms.
Facilitate patient flow and communicate effectively with patients, doctors, and managers.
Respond to inquiries by phone, email, and in person.
Follow job aids, policies, safety rules, and applicable procedures, including HIPAA requirements.
Maintain clean, organized, fully stocked, and well-presented frame areas and follow protocols to keep frame inventory accurate.
Perform general office duties and cleaning assigned by the manager and assist with other office duties as needed.