Optician - Downtown Crown

Warby Parker•Gaithersburg, MD

4d•Onsite

About The Position

Warby Parker is searching for skilled and enthusiastic Opticians to join their growing team. In this role, you will play an integral part in helping people see by becoming an expert in the brand and its products. You will deliver extraordinary customer service to leave customers excited and confident about the glasses. The role involves partnering with motivated, collaborative individuals and expanding skill sets with career-advancing resources and benefits. The ideal candidate is a lifelong learner eager to help Warby Parker grow.

Requirements

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
Passionate about the eyewear and retail industries
A clear, effective, and professional communicator
Dedicated to going above-and-beyond to make customers (and teammates) happy
An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
Extremely detail-oriented and capable of juggling a wide range of responsibilities
Open-minded
Someone who takes their work very seriously, but not themselves
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Must have at least 1 year experience as an optician, that includes troubleshooting and adjustments.

Responsibilities

Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that finished eyewear meets optical standards, as well as customer requirements and requests
Use expertise to explain prescription terminology and product offerings to customers
Work with the team to make sure all customers receive exceptional service
Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
Collaborate with the team to form best practices for sales and customer service that can be implemented throughout the organization
Represent the brand to help educate others and get them excited about the company's values and mission