(USA) Optician, Licensed – Sam’s Club

Walmart•Albany, GA

1d•Onsite

About The Position

The Licensed Optician provides member service and sells optical products and services at Sam’s Club. The role assists members with eyewear and contact lens decisions, explains eyewear use and care, supports contact lens insertion and removal, measures and adjusts frames and lenses, processes orders, verifies prescription information, and completes final eyewear inspections. It also troubleshoots non-adapt issues and coordinates with laboratories and optometrists on job status, product updates, and lens reordering. The position maintains optical merchandise, inventory, displays, equipment, and required records. Depending on applicable services and state regulations, responsibilities may include supporting optometric services, scheduling appointments, performing pre-testing, recording results, processing payments and insurance claims, maintaining HIPAA-compliant records, and sponsoring and training associates. The role maintains required state licensure and certifications, completes continuing education, and contributes to team performance, compliance, and continuous improvement.

Requirements

Maintain active state licensure and/or registration and satisfy applicable state-board requirements.
Register and maintain Optician in Charge status where required by state regulations.
Meet continuing education requirements for state licensure or certifications.
Maintain active ABO and/or NCLE certifications through the American Board of Opticianry and National Contact Lens Examiners.
Be eligible and willing to sponsor Apprentice Optical Technicians where required by state regulations.
Maintain an NPI number and licensure where required by state regulations.
High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and three years of optical service experience, or four years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
Promote health and wellness services and educate members on eyewear usage, care, contact lens insertion, removal, and hygiene.
Maintain merchandise presentation and the Optical sales floor, including stocking, organizing, cleaning, pricing, signing, and identifying damaged or high-shrink merchandise.
Receive, stock, and organize Optical merchandise; follow procedures, use equipment appropriately, and complete required paperwork and logs.
Where applicable, receive, audit, and maintain hearing aid inventory and process sales and refunds through POS systems.
Operate registers and related hardware and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Sell Optical products and services; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for multiple lens types using manual and digital systems.
Complete final eyewear inspections, including compound prism verification; troubleshoot non-adapt issues; and communicate with laboratories and optometrists about job status, product updates, and expired lens reordering.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is clean and calibrated.
Troubleshoot equipment failures and coordinate repairs.
As applicable and under an optometrist’s guidance, schedule appointments, perform pre-testing, and record results.
Support optometric services and technology use; collect payments for doctor or telehealth services; schedule and confirm visits; and maintain records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims, payments, and chargebacks for doctor services and eye-care materials.
Supervise, train, and provide state-registered sponsorship for unlicensed associates and, where applicable, licensed associates enrolled in company-funded educational programs.
Complete assigned virtual and hands-on training and maintain required certifications, licensure, NPI registration where applicable, and state-board continuing education requirements.
Lead and participate in teams by sharing resources, coordinating work, supporting work quality and timelines, and helping others adapt to change.
Develop and implement processes with business partners, monitor results, and identify improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; assist management with addressing compliance issues.
Model respectful, inclusive, ethical, customer-focused, collaborative, and continuous-improvement behaviors.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education through Live Better U, including tuition, books, and fees for eligible programs
Performance-based bonus awards