Optician, Licensed – Sam’s Club

Walmart•Lathrop, CA

11d•Onsite

About The Position

The Licensed Optician at Sam’s Club provides member service and promotes health and wellness services while maintaining merchandise and the Optical sales floor. The role sells optical products and services, educates members on eyewear use and care, helps with contact lens insertion, removal, and hygiene, and processes eyewear and contact lens orders. It involves measuring pupillary distance and position of wear, adjusting and repairing frames, verifying prescriptions, inspecting finished eyewear, troubleshooting non-adapt issues, and coordinating with optical labs and optometrists. The optician also maintains equipment and inventory, processes payments and applicable insurance claims, and may support optometric services by scheduling appointments, conducting pre-testing, and recording results under the guidance of an optometrist. The role maintains records in compliance with HIPAA and company procedures, supports and trains associates, maintains required licensure and certifications, and participates in continuing education. The position also leads and participates in teams, helps implement business processes, and supports company policies, ethics, and values.

Requirements

As required by state regulations, register and maintain Optician in Charge status.
Meet continuing education requirements for state licensure and certifications.
Maintain active state licensure and/or registration.
Maintain active ABO and/or NCLE certifications through the American Board of Opticianry and National Contact Lens Examiners.
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.
Maintain an NPI number and licensure as required by state regulations.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and 3 years of experience in optical service, or 4 years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
Promote and educate members about health and wellness services.
Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile and high-shrink items.
Maintain the Optical sales floor in accordance with company policies, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
Receive, stock, and organize Optical merchandise; use equipment appropriately; and complete required paperwork, logs, and documentation.
Where applicable, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds through POS systems.
Operate registers and related hardware and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Sell Optical products and services by assisting with purchase decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear and contact lens orders, and identifying and verifying prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform frame adjustments and repairs and conduct final eyewear inspections, including compound prism verification.
Troubleshoot member non-adapt issues and communicate with labs and optometrists about job status, product updates, and expired lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot equipment failures and coordinate repairs.
As applicable, schedule patient appointments, conduct pre-testing, and record results under the guidance of a contracted or associate optometrist.
Support optometric services and use new and existing technology.
Collect payments for doctor and telehealth services and, where applicable, request, review, and process insurance claims, payments, and chargebacks for doctor services and eye care materials.
Schedule and confirm member visits and maintain and file records in compliance with HIPAA, company procedures, and applicable laws.
Supervise, train, and sponsor associates as required, including serving as a preceptor for associates in company-funded educational programs.
Complete assigned virtual and hands-on training, including training needed to acquire and maintain certifications and licensure.
Maintain NPI registration where applicable and maintain advanced knowledge of eye anatomy and diagnostic testing.
Participate in continuing education and internal development opportunities and satisfy state board requirements for maintaining licensure.
Lead and participate in teams, coordinate work assignments, share resources and information, provide feedback and support, and help others adapt to change.
Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and other business partners; monitor results and address improvement opportunities.
Promote compliance with company policies, procedures, and ethics standards, and assist management with ethical and compliance issues.
Model the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.