Optician, Licensed – Sam’s Club

Walmart•Raleigh, NC

13d•$37 - $45•Onsite

About The Position

The Licensed Optician at Sam’s Club provides member service and promotes health and wellness services while supporting sales and operations in the Optical area. The role involves educating members on eyewear use and care, helping with contact lens insertion and removal, assisting with purchasing decisions, processing orders, and measuring, adjusting, repairing, and inspecting frames and lenses. The optician verifies prescriptions; measures pupillary distance and position of wear for different lens types using manual and digital systems; monitors trial lens inventory; and maintains the calibration and cleanliness of optical equipment. The role also troubleshoots eyewear adaptation issues and equipment failures and communicates with laboratories and optometrists about orders and job status. As applicable and under the guidance of a contracted or associate Optometrist, the role may schedule appointments, conduct pre-testing, and record results. It processes payments and, where applicable, insurance claims and payments for doctor services and eye-care materials. The optician maintains records in accordance with HIPAA and company procedures, maintains required licensure and certifications, and may supervise, train, and sponsor unlicensed associates. The position also supports merchandise presentation, inventory, sales transactions, team coordination, process improvement, and compliance with company policies and standards. Sam’s Club lists an hourly wage range of $37.00 to $45.00, with possible additional premiums of $0.35 to $3.00 per hour in specified circumstances. The stated benefits include medical, vision, and dental coverage; 401(k), stock purchase, and company-paid life insurance; paid time off and various leave benefits; disability coverage; company discounts; adoption and surrogacy expense reimbursement; and the Live Better U education benefit program. Eligibility and benefit terms vary.

Requirements

As required by state regulations, register and maintain Optician in Charge status.
Meet continuing education requirements for state licensure or certifications and maintain active state licensure and/or registration.
Maintain active ABO and/or NCLE certification through the American Board of Opticianry and National Contact Lens Examiners.
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
Maintain an NPI number and licensure as required by state regulations.
High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and three years of experience in optical service, or four years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
Educate members about health and wellness services, eyewear use and care, and contact lens insertion, removal, and hygiene.
Maintain Optical area merchandise presentation, including stocking, organizing displays, cleaning, pricing, signing, and securing merchandise; handle claims and returns, zone the sales floor, and identify damage and shrink.
Receive, stock, and organize Optical merchandise; complete required paperwork, logs, and documentation, and where applicable maintain hearing aid inventory and process related sales and refunds.
Operate registers and related hardware and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Assist members with optical purchases; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Inspect eyewear before dispensing, including compound prism verification, and troubleshoot member non-adapt issues.
Communicate with laboratories and optometrists about job status, product updates, and reordering expired lenses.
Process optical eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot equipment failures and coordinate repairs.
As applicable and under an Optometrist’s guidance, schedule patient appointments, perform pre-testing, and record results; support optometric services and use new and existing technology.
Collect payments for doctor and telehealth services; schedule and confirm member visits in accordance with company policies and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures; where applicable, request, review, and process insurance claims, payments, and chargebacks for doctor services and eye-care materials.
Supervise and train associates and provide state-registered sponsorship as required, including serving as a preceptor for associates in company-funded educational programs.
Complete virtual and hands-on training required for certification and licensure; maintain applicable NPI registration, required state licensure, and ABO and/or NCLE certification; and participate in continuing education and development.
Lead and participate in teams by sharing resources and information, coordinating work, supporting work quality and timelines, and helping others adapt to change.
Develop and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; analyze information, monitor results, and address improvement opportunities.
Demonstrate and support compliance with company policies, procedures, and standards of ethics and integrity, and assist management with addressing ethical or compliance issues.
Model the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase plan
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid Live Better U education benefit, including tuition, books, and fees for eligible programs
Performance-based bonus awards