Optician, Licensed – Sam’s Club

Walmart•Lathrop, CA

13d•$30 - $38•Onsite

About The Position

The Licensed Optician provides member service and promotes health and wellness services in Sam’s Club’s Optical area. The role maintains merchandise presentation, handles sales floor operations, processes purchases and returns, and manages Optical inventory and required documentation. Where applicable, the position also handles hearing aid inventory and transactions. The role educates members about eyewear use and care, supports contact lens insertion, removal, and hygiene, and sells Optical products and services. Duties include identifying and verifying prescriptions; measuring pupillary distance and position of wear for multiple lens types; adjusting and repairing frames; completing eyewear and contact lens orders; inspecting finished eyewear, including compound prism verification; troubleshooting non-adapt issues; monitoring trial lens inventory; and maintaining optical equipment. The optician communicates with laboratories and optometrists about orders, status, updates, and expired-lens reorders, and coordinates equipment repairs. As applicable and under the guidance of a contracted or associate Optometrist, the role schedules appointments, performs pre-testing, records results, supports optometric services, and processes doctor-service visits, payments, insurance claims, and related records. The position maintains HIPAA-compliant records and, where applicable, maintains NPI registration and supports insurance processing for eye-care materials and doctor services. The Licensed Optician provides supervision, training, and state-registered sponsorship for unlicensed associates and, where applicable, licensed associates serving as preceptors in company-funded education programs. The role completes required training and continuing education, maintains required certification and licensure without lapses, and participates in internal development. It also leads and participates in teams, develops and implements processes, supports ethical and policy compliance, and models the company’s values.

Requirements

As required by state regulations, register and maintain Optician in Charge status.
Meet continuing education requirements for state licensure and certifications.
Maintain active state licensure and/or registration.
Maintain active ABO and/or NCLE certifications through the American Board of Opticianry and National Contact Lens Examiners.
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
Maintain an NPI number and licensure as required by state regulations.
High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and 3 years of experience in optical service, or 4 years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
Promote and educate members about health and wellness services.
Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile or high-shrink items.
Maintain the Optical sales floor, handle claims and returns, zone and organize merchandise, and identify shrink and damaged goods.
Receive and stock Optical merchandise, maintain the area and its records, and follow company procedures when using equipment and merchandising.
Where applicable, receive, audit, and maintain hearing aid inventory and process sales and refunds through POS systems.
Operate registers and related hardware and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care and provide contact lens insertion, removal, and hygiene guidance.
Sell Optical products and services; identify and verify prescription information; measure members; adjust and repair frames and lenses; and complete eyewear and contact lens orders.
Measure pupillary distance and position of wear for lens types including bifocal, trifocal, occupational, and progressive lenses using manual and digital systems.
Inspect eyewear before dispensing, including compound prism verification, and troubleshoot member non-adapt issues.
Communicate with laboratories and optometrists about job status, product updates, and expired-lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot equipment failures and coordinate repairs.
As applicable and under an Optometrist’s guidance, schedule patient appointments, perform pre-testing, record results, and support optometric services.
Collect payments for doctor or telehealth services and schedule and confirm member visits in accordance with company policies and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims and payments for doctor services and claims, payments, and chargebacks for eye-care materials.
Provide supervision, training, and state-registered sponsorship to associates as applicable, including serving as a preceptor for associates in company-funded education programs.
Complete virtual and hands-on training needed to acquire and maintain required certifications and licensure.
Maintain NPI registration where applicable, advanced knowledge of eye anatomy and diagnostic testing, and state licensure without lapse; meet continuing-education and state-board requirements.
Participate in continuing education and internal development opportunities.
Lead and participate in teams by sharing resources and information, determining needs and priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes in collaboration with managers, coworkers, customers, and business partners; analyze information, monitor results, and identify improvement opportunities.
Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards; guide others, implement action plans, and assist management in addressing ethical and compliance issues.
Embrace inclusion, build trusting relationships, communicate positively, and help develop and mentor others.
Serve customers and members, make informed decisions, balance priorities, and support continuous improvement and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO) and/or PPTO, which may be used for vacation, sick leave, holidays, or other purposes
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefit through Live Better U, including tuition, books, and fees for eligible programs
Performance-based bonus awards
Potential hourly premiums based on schedule, facility, season, or specific work performed