USA) Optician, Licensed – Sam’s Club. Full-Time. Reynoldsburg, OH. $29.00+ USD Hourly

Walmart•Reynoldsburg, OH

About The Position

The Licensed Optician provides member service and promotes health and wellness services in Sam’s Club’s Optical area. The role supports members with eyewear and contact lens purchases, prescription verification, measurements, frame adjustments and repairs, order processing, eyewear inspections, product care guidance, and troubleshooting non-adapt issues. The optician also maintains optical merchandise, inventory, equipment, records, and required documentation, and may support optometric services under the guidance of a contracted or associate Optometrist. Responsibilities also include processing purchases, returns, refunds, exchanges, insurance claims, and payments; scheduling and confirming appointments; conducting pre-testing and recording results where applicable; and maintaining records in compliance with HIPAA and company procedures. The position may provide supervision, training, and sponsorship for unlicensed associates, while maintaining active state licensure and applicable certifications. The optician leads and participates in teams, supports continuous improvement, and models company policies, ethics, and values.

Requirements

As required by state regulations, register and maintain Optician in Charge status.
Meet continuing education requirements for state licensure and certifications.
Maintain active state licensure and/or registration.
Maintain active ABO and/or NCLE certifications through the American Board of Opticianry and National Contact Lens Examiners.
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.
As required by state regulations, maintain an NPI number and licensure.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and three years of experience in optical service, or four years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
Promote and educate members about health and wellness services.
Maintain Optical merchandise presentation by stocking, organizing, cleaning, signing, pricing, and securing merchandise; remove damaged goods.
Maintain the Optical sales floor by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damages.
Receive, stock, and maintain Optical merchandise and inventory; use equipment appropriately and complete required paperwork, logs, and documentation.
Where applicable, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds through POS systems.
Operate registers and related hardware; process purchases, payments, returns, refunds, and exchanges according to procedures for different membership and payment types.
Educate members on eyewear use and care and provide contact lens insertion, removal, and hygiene guidance.
Assist members with Optical purchases; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; identify and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Inspect eyewear before dispensing, including compound prism verification; troubleshoot non-adapt issues and communicate with laboratories and optometrists about job status and product updates.
Process eyewear and contact lens orders, monitor trial lens inventory, and maintain optical equipment calibration and cleanliness.
Troubleshoot optical equipment failures and coordinate repairs.
As applicable and under an Optometrist’s guidance, schedule patient appointments, perform pre-testing, and record results.
Support optometric services and the use of new and existing technology; collect payments for doctor and telehealth services.
Schedule and confirm member appointments and process visits in accordance with company procedures and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims and payments for doctor services and optometric support services; process claims, payments, and chargebacks for eye care materials.
Supervise, train, and provide state-registered sponsorship for associates as required, including serving as a preceptor for associates in company-funded educational programs.
Complete assigned virtual and hands-on training, including training needed to obtain and maintain certification and licensure.
Maintain NPI registration where applicable and maintain advanced knowledge of eye anatomy and diagnostic testing.
Participate in continuing education and internal development; meet state board requirements and maintain active licensure without a lapse.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with stakeholders, analyzing information, monitoring results, and identifying improvements.
Promote compliance with company policies, procedures, ethics, and integrity standards; guide associates, support action plans, and assist management with ethical or compliance issues.
Model the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U for eligible associates, including tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Possible hourly premiums based on schedule, facility, season, or specific work performed.