(USA) Optician, Dual-Licensed – Sam’s Club (OH & SC only). Full-Time. Reynoldsburg, OH. $31.00+ USD Hourly

Walmart•Reynoldsburg, OH

7d•Onsite

About The Position

The Optician, Dual-Licensed provides member service and promotes health and wellness services in the Optical area at Sam’s Club. The role supports members with eyewear and contact lens purchases, prescription verification, frame and lens measurements, adjustments and repairs, order processing, eyewear inspections, and guidance on eyewear use and care. It also maintains Optical merchandise, inventory, equipment, records, and required documentation, and may support hearing aid inventory and transactions where applicable. The position may support contracted or associate Optometrists by scheduling appointments, performing pre-testing, recording results, collecting payments, and processing insurance claims for doctor services and eye care materials, as applicable. It maintains records in compliance with HIPAA and company procedures and helps ensure equipment is calibrated, clean, and repaired when needed. The role maintains required state licensure and ABO and/or NCLE certifications, sponsors and trains associates as required, and participates in continuing education and development. It also leads and supports teams, helps implement business processes, promotes compliance and ethical conduct, and models the company’s values of respect, integrity, customer service, and continuous improvement.

Requirements

As required by state regulations, register and maintain Optician in Charge status.
Maintain active state licensure.
Maintain active ABO and/or NCLE certifications through the American Board of Opticianry (ABO) and National Contact Lens Examiners (NCLE).
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
Have a high school diploma or equivalent, unless state-specific regulations require advanced education.
Be eligible to become an apprentice optician, optician, or member of the Vision or Optical department.
Maintain an NPI number and licensure where required by state regulations.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and 3 years of experience in optical service, or 4 years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
Promote and educate members about health and wellness services through member engagements.
Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile and high-shrink merchandise.
Maintain the Optical sales floor by handling claims and returns, zoning and arranging merchandise, and identifying shrink and damages.
Receive and stock Optical merchandise, maintain the area, use equipment appropriately, and complete required paperwork, logs, and documentation.
Where applicable, receive, audit, and maintain hearing aid inventory and process sales and refunds through POS systems.
Operate registers and related hardware; process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members about eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Sell Optical products and services by helping members make purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear and contact lens orders, and identifying and verifying prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform frame adjustments and repairs and complete final eyewear inspections, including compound prism verification.
Troubleshoot non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure Optical equipment is calibrated and clean.
Troubleshoot equipment failures and coordinate repairs.
As applicable and under the guidance of the contracted or associate Optometrist, schedule patient appointments, perform pre-testing, and record results.
Use new and existing technology while supporting OD services.
Collect payments for doctor and telehealth services; schedule and confirm member visits in accordance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims and payments for doctor services, and claims, payments, and chargebacks for eye care materials.
Supervise and train associates and provide state-registered sponsorship as required, including serving as a preceptor for associates in company-funded educational programs.
Complete virtual and hands-on training necessary to acquire and maintain required certification and licensure.
Maintain NPI registration where applicable and advanced knowledge of eye anatomy and diagnostic testing.
Participate in continuing education and internal development opportunities and satisfy state board requirements to maintain uninterrupted licensure.
Lead and participate in teams by sharing resources and information, determining customer needs and priorities, coordinating assignments, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with stakeholders, applying information from multiple sources, monitoring results, and identifying improvement opportunities.
Promote compliance with company policies, procedures, and ethics standards; guide others in applying them, implement action plans, use the Open Door Policy, and assist management with ethical and compliance issues.
Model respect, integrity, customer and member service, teamwork, mentoring, accountability, continuous improvement, and openness to new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, with amounts based on job classification and length of employment; may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.