(USA) Optical Associate, Non-Certified – Sam’s Club. Full-Time. Reynoldsburg, OH. $20.00+ USD Hourly

Walmart • Reynoldsburg, OH

6d • Onsite

About The Position

The Optical Associate supports optical sales and services at Sam’s Club by maintaining merchandise presentation and the sales floor, receiving and stocking merchandise, and completing required documentation. The role assists members with optical purchases and eyewear care, processes payments and orders, measures and adjusts frames and lenses, verifies prescription information, performs eyewear inspections and repairs, and helps troubleshoot non-adapt issues and equipment problems. It also supports contact lens orders and inventory, and may assist with hearing-aid inventory and transactions as needed.

As needed and under the guidance of a contracted or associate optometrist, the associate may complete patient appointments, perform pre-testing, and record results. The role schedules and confirms visits, collects payments for doctor or telehealth services, handles applicable insurance claims and payments, and maintains records in accordance with HIPAA, company procedures, and applicable laws. The associate completes required training and certifications, develops technical knowledge, and participates in team, customer service, compliance, and continuous-improvement practices.

This is a full-time position in Reynoldsburg, Ohio. The hourly wage range is $20.00 to $28.00, with possible premiums of $0.35 to $3.00 per hour in qualifying circumstances. The position requires ABO certification within 15 months of hire or job entry and, where applicable, state optician licensure within the stated deadlines.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire, in order to sit for the American Board of Opticianry (ABO) exam.
• Meet applicable requirements to work as an Optical associate, including minimum age and any required qualification, registration, certification, or licensure.
• Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Be willing and able to work with a manager to register and maintain an NPI number as required by state law.
• In licensed or registered states, meet or be able to satisfy state-law requirements to become an apprentice optician and licensed optician.
• In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within three months after completing the state’s minimum apprenticeship hours.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Stock, organize, clean, and maintain Optical merchandise displays; remove damaged goods and correctly sign, price, and secure merchandise.
• Maintain the Optical sales floor in accordance with company policies, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
• Receive, audit as needed, and stock Optical merchandise; maintain the area, use equipment appropriately, and complete required paperwork, logs, and documentation.
• As needed, receive, audit, and maintain hearing-aid inventory and process related sales and refunds through the POS system.
• Operate registers and related hardware and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
• Assist members with Optical purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
• Measure pupillary distance and position of wear for lens types including bifocal, trifocal, occupational, and progressive lenses, using manual and digital systems.
• Perform frame adjustments and repairs and conduct final inspections of eyewear, including compound prism verification.
• Troubleshoot member non-adapt issues and communicate with laboratories and optometrists about job status and product updates.
• Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
• Reorder expired lenses, troubleshoot equipment failures, and coordinate equipment repairs.
• As needed and under optometrist guidance, complete patient appointments, perform pre-testing, and record results.
• Support OD services and use new and existing technology.
• Collect payments for doctor and telehealth services; schedule and confirm member appointments in accordance with company policies, procedures, and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye-care materials.
• Complete assigned virtual and hands-on training, including training required to obtain and maintain applicable certification and licensure.
• Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in development opportunities to improve technical and service capabilities.
• Where applicable under state regulations, register with the state board for apprenticeship or a permit to work within 60 days and maintain registration or certification without lapse.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, supporting work quality and timelines, and helping others adapt to change.
• Develop and implement processes and practices with managers, coworkers, customers, and business partners; analyze information, monitor results, and identify improvement opportunities.
• Promote and support compliance with company policies, procedures, ethics, and integrity standards, and assist management with addressing ethical and compliance issues.
• Model company values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED