(USA) Optical Manager, Non-Certified – Sam’s Club

Walmart•Bethel, VT

2d•$27 - $39•Onsite

About The Position

The Optical Manager leads the optical department’s sales, merchandising, pricing, inventory, and seasonal execution. The role uses sales and operational data to align product assortments with member needs and local market conditions, improve revenue performance, and meet financial targets. It also builds team and stakeholder engagement and represents the department in community outreach, club programs, and cross-functional initiatives. The manager leads member service and optical operations, including eyewear and contact lens consultations, measurements, fittings, adjustments, inspections, order processing, and contact lens education. These activities are performed under applicable optometric supervision. The role supports optometric services by overseeing appointment scheduling workflows, pre-testing, documentation, and payment collection where applicable. It maintains equipment readiness and calibration, coordinates troubleshooting and repairs, and works with laboratories, suppliers, and optometrists to resolve complex or non-adapt cases. The position hires, trains, coaches, and develops the optical team; assigns work to support effective operations; encourages credential advancement; and supports apprentice opticians’ sponsorship and development in accordance with state requirements. It ensures confidentiality, accurate records, compliance with HIPAA, optical regulations, company policies and safety protocols, and audit-ready quality standards. The manager also oversees shrink prevention, stock levels, receiving, asset protection, and maintenance of equipment and work areas. The role analyzes performance and operational reports, identifies gaps, implements corrective actions and business solutions, builds stakeholder partnerships, and adapts to changing demands. It models company policies, ethics, integrity, inclusion, customer-first service, teamwork, and continuous improvement. The hourly wage range is $27.00–$39.00. Additional premiums of $0.35–$3.00 per hour may apply in certain circumstances. The listed location is 12300 S W FWY, Stafford Meadows, TX 77477-3010.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
Meet requirements to work as an Optical associate, including applicable minimum age, qualification, registration, certification, and/or licensure requirements.
Obtain ABO certification within 15 months.
In states requiring licensure or registration, obtain state-required optician licensure within 18 months of hire or initial movement into Sam’s Optical, or within the applicable state training-hours timeframe plus an additional 3 months, whichever is longer.
Maintain an NPI number and active state licensure where required by state regulations.
Register and maintain Optician in Charge status where required by state regulations.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
Monitor competitive pricing and use sales data to improve merchandising and revenue performance.
Build team and stakeholder engagement; lead community outreach and represent the optical department in community, club, and internal business initiatives.
Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
Lead eyewear and contact lens consultations, measurements, fittings, adjustments, inspections, and contact lens education under applicable optometric supervision.
Maintain accurate, confidential, and compliant member documentation, including HIPAA and safety protocols.
Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and manage the performance of optical team members; recognize contributions and foster an inclusive, accountable culture.
Assign duties to optimize workflow and support operational excellence and employee skill development.
Support certification and licensure pathways, credential renewals, and apprentice optician sponsorship and development as required by state rules.
Oversee optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and ensure consistent use of manual and digital tools under applicable optometric supervision.
Ensure high-quality frame adjustments, repairs, final eyewear inspections, and prism verification under applicable optometric supervision.
Lead troubleshooting for non-adapt cases under applicable optometric supervision and coordinate with labs, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance under applicable optometric supervision.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements.
Support optometric services by overseeing appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services as applicable.
Promote the use of optical technologies to improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions to maintain audit-ready standards.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and upkeep of equipment and work areas.
Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
Build stakeholder relationships and partnerships, identify business needs, implement processes and business solutions, monitor results, and adapt to competing demands and organizational changes.
Model company policies, mission, values, ethics, integrity, inclusion, teamwork, customer-first service, and continuous improvement.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U company-paid education benefit, including eligible tuition, books, and fees
Performance-based bonus awards
Potential hourly premiums