(USA) Optical Manager, Non-Certified – Sam’s Club

Walmart • Portage, MI

1d • $28 - $40 • Onsite

About The Position

The Optical Manager leads the optical department at Sam’s Club, overseeing sales growth, merchandising, pricing, inventory, community outreach, member service, clinical-support workflows, compliance, equipment, and team development. The role uses sales and operational data to guide decisions, align product assortments with member and community needs, monitor competitors, and improve revenue and service performance. The manager represents the department in community programs and internal and cross-functional initiatives.

The manager leads eyewear and contact lens consultations and oversees measurements, fittings, adjustments, repairs, inspections, order processing, trial lens inventory, and troubleshooting under applicable optometric supervision. The role supports optometrist services through appointment scheduling, pre-testing, contact lens documentation, and payment collection, as applicable to contracted optometric services. It also promotes optical technologies and coordinates with labs, suppliers, and optometrists to address job status, product updates, and corrective actions.

The position hires, trains, coaches, and develops associates; assigns work to support efficient operations; promotes credential advancement; and ensures apprentice opticians have sponsorship where required. The manager maintains member confidentiality and accurate documentation, enforces HIPAA, optical regulations, company policies, and safety protocols, and keeps the department audit-ready through quality assurance, asset protection, shrink prevention, inventory controls, and equipment and work-area maintenance.

Sam’s Club describes its compensation as competitive and offers performance-based bonus awards and other benefits. The hourly wage range is $27.50–$39.50, with possible premiums of $0.35–$3.00 per hour in specified circumstances. The role is located at 7021 S Westnedge Ave, Portage, Michigan.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
• High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
• Meet requirements to work as an Optical associate, including applicable minimum age, qualifications, registration, certification, and/or state licensure requirements.
• Obtain ABO certification within 15 months.
• In states requiring licensure or registration, obtain state-required optician licensure within 18 months of hire or initial movement into Sam’s Optical, or within the applicable state training-hours timeframe plus an additional 3 months, whichever is longer.
• Maintain an NPI number and active state licensure when required by state regulations.
• Register and maintain Optician in Charge status when required by state regulations.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends, align product assortments with member needs and local conditions, monitor competitive pricing, and use data to improve revenue performance.
• Build team engagement and stakeholder relationships; lead community outreach and represent the department in community and internal initiatives.
• Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
• Lead eyewear and contact lens consultations and oversee measurements, fittings, adjustments, repairs, inspections, and contact lens education under applicable optometric supervision.
• Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
• Manage quality assurance, resolve complex optical issues under applicable optometric supervision, and maintain equipment calibration, cleanliness, and readiness.
• Hire, train, coach, develop, recognize, and manage the performance of the optical team; assign duties to optimize workflow and operational performance.
• Support certification and licensure pathways, ensure timely credential renewals, and provide required sponsorship and development pathways for apprentice opticians.
• Ensure accuracy of optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and ensure consistent use of manual and digital tools.
• Lead troubleshooting for non-adapt cases under applicable optometric supervision and coordinate with labs, suppliers, and optometrists on job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory, and equipment calibration and maintenance under applicable optometric supervision.
• Monitor equipment performance and coordinate troubleshooting, repairs, or replacements to maintain clinical operations.
• Support optometrist services by overseeing appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection, as applicable under contracted services.
• Promote optical technologies that improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and maintenance of equipment and work areas.
• Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
• Build stakeholder partnerships, identify business needs, implement processes and solutions, monitor results, and adapt to changing demands.
• Model company policies, mission, values, ethics, and integrity; support inclusive teamwork, mentoring, accountability, continuous improvement, and customer-first service.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, with applicable paid sick leave; parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards.
• Hourly premiums may be paid in specified circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED