(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart • Evans, CO

2d • $25 - $33 • Onsite

About The Position

The Optical Associate supports merchandise presentation, sales floor organization, inventory handling, and member transactions in the Sam’s Club Optical area. The role sells optical products and services, helps members make purchasing decisions, measures, adjusts, and repairs eyewear, processes eyewear and contact lens orders, verifies prescription information, and completes eyewear inspections before dispensing. It also provides guidance on eyewear care and contact lens hygiene, supports contact lens insertion and removal, troubleshoots non-adapt issues, and communicates with laboratories and optometrists about orders and product updates.

The associate maintains optical equipment and inventory, coordinates equipment repairs, and may perform pre-testing and record results under the guidance of an optometrist. Responsibilities also include scheduling appointments, collecting payments, processing applicable insurance claims, maintaining HIPAA-compliant records, and completing required training and certification. The role contributes to team coordination, service quality, policy compliance, and the development and implementation of business processes.

A high school diploma, GED, or equivalent is required upon entry or within 12 months of hire to sit for the ABO exam. ABO certification must be obtained within 15 months of hire or job entry. Where state regulations apply, associates must satisfy apprenticeship, registration, and licensure requirements within the stated timelines. The position is located at 3247 23rd Ave, Evans, Colorado.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
• Meet applicable requirements to work as an Optical associate, including minimum age and any required qualifications, registration, certification, or licensure.
• Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Be willing and able to work with the Manager to register and maintain an NPI number when required by state law.
• In licensed or registered states, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
• In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within three months after completing the minimum apprenticeship hours required by the state.
• Demonstrate the ability to perform optical measurements, eyewear adjustments and repairs, order processing, member service, and related equipment and inventory tasks described for the role.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Stock, organize, clean, and present merchandise; set up displays, remove damaged goods, price and sign merchandise, and secure fragile or high-shrink items.
• Maintain the Optical sales floor by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damage.
• Receive, audit as needed, and stock optical and hearing aid inventory; maintain records, logs, and required paperwork.
• Operate point-of-sale hardware and process member purchases, payments, returns, refunds, and exchanges.
• Educate members on eyewear use and care, and support contact lens insertion, removal, and hygiene guidance.
• Sell optical products and services by assisting with purchase decisions, measuring, adjusting, and repairing frames and lenses, and completing eyewear and contact lens orders.
• Identify and verify prescription information; accurately measure pupillary distance and position of wear for different lens types using manual and digital systems.
• Perform frame adjustments and repairs and complete final eyewear inspections, including compound prism verification.
• Troubleshoot non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired lens reordering.
• Process optical eyewear and contact lens orders, monitor trial lens inventory, and maintain the calibration and cleanliness of optical equipment.
• Troubleshoot equipment failures and coordinate repairs.
• As needed, perform pre-testing and record results under the guidance of a contracted or associate optometrist; support OD services and new and existing technology.
• Collect payments for doctor and telehealth services.
• Schedule and confirm member appointments in accordance with company policies and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye care materials.
• Complete assigned virtual and hands-on training, including training needed for certification and licensure; develop intermediate knowledge of eye anatomy and diagnostic testing.
• Register with the state board for apprenticeship or a permit where required and maintain registration or certification without lapse.
• Lead and participate in teams by sharing resources and information, determining customer needs and priorities, coordinating assignments, and supporting work quality and timelines.
• Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes; monitor results and identify improvement opportunities.
• Promote and support compliance with company policies, procedures, ethics, and integrity standards, and assist management with addressing compliance issues.
• Model the company’s stated values by respecting individuals, acting with integrity, serving members, and striving for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible tuition, books, and fees for programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED