(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart • Wichita, KS

6d • $19 - $27 • Onsite

About The Position

The Optical Associate, Non-Certified supports members in the Sam’s Club Optical area by maintaining merchandise presentation, organizing and stocking products, handling claims and returns, and operating point-of-sale equipment. The role sells optical products and services, helps members make purchasing decisions, measures and adjusts frames and lenses, completes eyewear and contact lens orders, verifies prescription information, and provides eyewear-care and contact-lens hygiene guidance. It also includes measuring pupillary distance and position of wear, inspecting and repairing eyewear, troubleshooting non-adapt issues, and communicating with laboratories and optometrists about orders, job status, and product updates.

The associate maintains optical equipment and inventory, troubleshoots equipment issues, and may assist with patient appointments, pre-testing, and recording results under the guidance of a contracted or associate optometrist. The role schedules and confirms appointments, collects payments, processes applicable insurance claims and payments, and maintains records in compliance with HIPAA, company procedures, and applicable laws. The associate completes required training and obtains and maintains applicable certifications, registrations, and licenses. The position also contributes to team coordination, process improvement, customer service, and compliance with company policies and standards of ethics and integrity.

The position is based at the Sam’s Club location at 3415 N Rock Rd, Wichita, Kansas. The hourly wage range is $18.50 to $26.50, with possible additional premiums of $0.35 to $3.00 per hour in specified circumstances. Sam’s Club offers competitive pay, performance-based bonus awards, and benefits, subject to eligibility and plan terms.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire to be eligible to sit for the American Board of Opticianry (ABO) exam.
• Meet applicable requirements to work as an Optical associate, including minimum age, qualification, registration, certification, or licensure requirements established by the Optical organization or applicable state boards.
• Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Be willing and able to work with the manager to register and maintain an NPI number when required by state law.
• In states with licensing or registration requirements, meet or be able to satisfy state law requirements to become an apprentice optician and licensed optician.
• In states with licensing requirements, obtain required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within three months of completing the state's minimum apprenticeship hours.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Maintain Optical merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile and high-shrink items.
• Maintain the Optical sales floor in accordance with company procedures, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
• Receive and stock Optical merchandise; maintain the area, use equipment appropriately, merchandise products, and complete required paperwork and logs.
• As needed, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds through the POS system.
• Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members on eyewear usage and care and support contact lens insertion, removal, and hygiene guidance.
• Sell optical products and services; assist members with purchase decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
• Measure pupillary distance and position of wear for various lens types using manual and digital systems.
• Inspect eyewear before dispensing, including compound prism verification, and troubleshoot member non-adapt issues.
• Communicate with laboratories and optometrists about job status, product updates, and reordering expired lenses.
• Process optical eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
• Troubleshoot optical equipment failures and coordinate repairs.
• As needed and under the guidance of the contracted or associate optometrist, complete patient appointments, perform pre-testing, and record results.
• Support optometrist services through use of new and existing technology and collect payments for doctor or telehealth services.
• Schedule and confirm member appointments in accordance with company policies, procedures, and applicable state and federal laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Request, review, and process insurance claims and payments for doctor services where applicable, as well as claims, payments, and chargebacks for eye-care materials.
• Complete assigned virtual and hands-on training, including training required for applicable certification and licensure; develop intermediate knowledge of eye anatomy and diagnostic testing; and participate in development opportunities.
• Where required by state regulations, register with the state board for an apprenticeship or permit to work within 60 days and ensure registration or certification does not lapse.
• Lead and participate in teams by sharing resources and information, identifying customer needs and business priorities, coordinating assignments, supporting work quality and timelines, and helping others adapt to change.
• Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; analyze information, monitor results, and identify improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, and ethics standards, and assist management in addressing ethical or compliance issues.
• Model company values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes, subject to classification, tenure, applicable laws, and plan terms.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED