(USA) Optical Associate, Non-Certified – Sam’s Club

Sam's West•Wichita, KS

4d•Onsite

About The Position

The Optical Associate supports the Sam’s Club Optical area by maintaining merchandise presentation and inventory, operating point-of-sale equipment, and assisting members with purchases, eyewear care, and contact lens use. The role sells optical products and services, measures and adjusts frames and lenses, completes eyewear and contact lens orders, verifies prescription information, performs final eyewear inspections, and helps resolve non-adapt issues in coordination with laboratories and optometrists. It also includes monitoring trial lens inventory, maintaining and calibrating optical equipment, troubleshooting equipment problems, and coordinating repairs. As needed and under the guidance of a contracted or associate optometrist, the associate may assist with patient appointments, perform pre-testing, and record results. The role supports OD services and related technology, schedules and confirms visits, collects payments, processes applicable insurance claims and payments, and maintains records in compliance with HIPAA and company procedures. The associate completes required training and obtains and maintains applicable certification, registration, and licensure. The position also contributes to team coordination, customer service, process improvement, ethical and policy compliance, and a respectful and inclusive workplace. The hourly wage range is $18.50 to $26.50, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The actual rate will meet or exceed the applicable minimum wage.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire to be eligible to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical associate, including minimum age and any required registration, certification, or licensure.
Obtain ABO certification within 15 months of hire or job entry.
Be willing and able to work with the Manager to register and maintain a personal NPI number when required by state law.
In states requiring licensure or registration, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
In states requiring licensure, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete licensure requirements and obtain licensure within three months after completing the minimum state apprenticeship hours.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain Optical merchandise presentation by stocking, arranging, signing, pricing, cleaning, and organizing displays; remove damaged goods and secure fragile and high-shrink merchandise.
Maintain the Optical sales floor in accordance with company policies, including handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
Receive and stock Optical merchandise; as needed, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds through the POS system.
Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members about eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Sell Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear and contact lens orders, and identifying and verifying prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform frame adjustments and repairs and inspect eyewear before dispensing, including compound prism verification.
Troubleshoot member non-adapt issues and communicate with laboratories and optometrists about job status and product updates.
Process eyewear and contact lens orders, monitor trial lens inventory, and maintain optical equipment calibration and cleanliness.
Troubleshoot optical equipment failures and coordinate repairs.
As needed and under optometrist guidance, complete patient appointments, perform pre-testing, and record results.
Support OD services and use new and existing technology; collect payments for doctor or telehealth services.
Schedule and confirm member appointments and process visits in accordance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye care materials.
Complete assigned virtual and hands-on training, including training needed to acquire and maintain applicable certification and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Register with the state board for an apprenticeship or work permit within 60 days where state regulations require it, and avoid lapses in registration or certification.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, and supporting work quality and timelines.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes; monitor results and identify improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management with addressing ethical and compliance issues.
Model respect, integrity, customer service, teamwork, learning, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or protected paid time off, potentially usable for vacation, sick leave, holidays, or other purposes, subject to job classification, tenure, and applicable terms.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.