(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart•Grand Junction, CO

1d•$23 - $31•Onsite

About The Position

The Optical Associate supports members in the Optical area by maintaining merchandise and inventory, operating point-of-sale equipment, and selling optical products and services. The role educates members on eyewear use and care, supports contact lens insertion and removal, measures and adjusts frames and lenses, processes orders, verifies prescriptions, and inspects completed eyewear. It also troubleshoots non-adapt issues and equipment problems, coordinates with labs and optometrists, and may assist with patient appointments and pre-testing under optometrist guidance. Additional duties include scheduling visits, processing applicable insurance claims and payments, maintaining HIPAA-compliant records, completing required training and certifications, and supporting team operations and company standards.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire to be eligible to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical associate, including minimum age and any required qualification, registration, certification, or licensure.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the manager to register and maintain an NPI number when required by state law.
In states requiring licensure or registration, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
In states requiring licensure, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete licensure requirements and obtain licensure within three months of completing the state's minimum apprenticeship hours.
Complete required training and maintain applicable certification, registration, and licensure.
Maintain records and handle information in compliance with HIPAA and company procedures.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Stock, organize, clean, sign, and price merchandise; maintain product displays and handle damaged, fragile, and high-shrink goods appropriately.
Maintain the Optical sales floor in accordance with company procedures, including handling claims and returns, zoning, organizing merchandise, and identifying shrink or damage.
Receive and stock Optical merchandise and maintain the area, equipment, paperwork, logs, and required documentation.
As needed, receive, audit, and maintain hearing aid inventory and process related sales and refunds through the POS system.
Operate registers and related hardware and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members about eyewear usage and care and provide contact lens insertion, removal, and hygiene guidance.
Assist members with optical purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for multiple lens types, including bifocal, trifocal, occupational, and progressive lenses, using manual and digital systems.
Inspect eyewear before dispensing, including compound prism verification, and troubleshoot member non-adapt issues.
Communicate with labs and optometrists about job status and product updates, and reorder expired lenses as needed.
Process optical eyewear and contact lens orders, monitor trial lens inventory, and maintain the calibration and cleanliness of optical equipment.
Troubleshoot equipment failures and coordinate repairs.
As needed and under an optometrist's guidance, complete patient appointments, perform pre-testing, and record results.
Support OD services and collect payments for doctor or telehealth services.
Schedule and confirm member visits in accordance with company procedures and applicable laws.
Maintain and file HIPAA-compliant records and process applicable insurance claims, payments, and chargebacks for doctor services and eye-care materials.
Complete assigned virtual and hands-on training, including training required for certification and licensure; develop knowledge of eye anatomy and diagnostic testing; and participate in development opportunities.
Where required by state regulation, register with the state board for an apprenticeship or permit to work within 60 days and maintain continuous registration or certification.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop and implement processes and practices in collaboration with managers, co-workers, customers, and other business partners; monitor results and identify improvements.
Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards, and assist management with addressing ethical and compliance issues.
Promote respect, inclusion, teamwork, integrity, customer service, learning, and continuous improvement in accordance with company values.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, with possible uses including vacation, sick leave, and holidays.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Additional hourly premiums may apply in specific circumstances.