(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart•Dubuque, IA

1d•$19 - $27•Onsite

About The Position

The Optical Associate supports the Optical area by maintaining merchandise presentation, receiving and stocking products, organizing displays and sales-floor inventory, and following company procedures for claims, returns, shrink, damages, pricing, and documentation. The role may also involve managing hearing aid inventory and processing related sales and refunds. The associate serves members by selling optical products and services, helping with purchasing decisions, measuring and adjusting frames and lenses, completing eyewear and contact lens orders, and verifying prescription information. Duties include measuring pupillary distance and position of wear for different lens types, performing frame repairs and adjustments, inspecting eyewear before dispensing, supporting contact lens use and hygiene, troubleshooting non-adapt issues, and communicating with laboratories and optometrists. The associate monitors trial lens inventory, maintains and calibrates optical equipment, coordinates equipment repairs, and may perform pre-testing and record results under the guidance of an optometrist. The role also supports OD services and collects payments for doctor or telehealth services. The associate schedules and confirms appointments, maintains records in compliance with HIPAA and company procedures, and processes applicable insurance claims, payments, and chargebacks for doctor services and eye-care materials. They complete required training and pursue applicable certifications, permits, registrations, or licensure, including ABO certification and state requirements where applicable. The role includes leading and participating in teams, helping implement business processes, supporting continuous improvement, and promoting compliance with company policies, procedures, and standards of ethics and integrity. The position is based at the Sam’s Club location at 4400 Asbury Rd, Dubuque, Iowa. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The role offers competitive pay, performance-based bonus awards, and the benefits described in the posting.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical associate, including minimum age and any qualification, registration, certification, or licensure requirements established by the Optical organization or state boards.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the Manager to register and maintain an NPI number as required by state law.
In licensed or registered states, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless additional training hours are mandated by state requirements; complete applicable requirements and obtain licensure within three months of completing the state’s minimum apprenticeship hours.
Complete assigned training and maintain any applicable certification, licensure, registration, or permit.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain Optical merchandise presentation by stocking, setting up, cleaning, organizing, signing, and pricing displays; remove damaged goods and secure fragile and high-shrink merchandise.
Maintain the Optical sales floor by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damage.
Receive, stock, and organize Optical merchandise; follow procedures, use equipment appropriately, and complete required paperwork, logs, and documentation.
As needed, receive, audit, and maintain hearing aid inventory and process sales and refunds through the POS system.
Operate registers and related hardware; process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Sell Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear and contact lens orders, and identifying and verifying prescription information.
Measure pupillary distance and position of wear for lens types including bifocal, trifocal, occupational, and progressive lenses using manual and digital systems.
Perform frame adjustments and repairs and conduct final eyewear inspections, including compound prism verification, before dispensing.
Troubleshoot member non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired-lens reordering.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot optical equipment failures and coordinate repairs.
As needed and under the guidance of a contracted or associate optometrist, complete patient appointments, perform pre-testing, and record results.
Support OD services through use of new and existing technology and collect payments for doctor and telehealth services.
Schedule and confirm member appointments in accordance with company policies and applicable state and federal laws.
Maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process applicable insurance claims and payments for doctor services, and claims, payments, and chargebacks for eye-care materials.
Complete assigned virtual and hands-on training, including training needed to acquire and maintain applicable certifications and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
Where required by state regulations, register with the state board for apprenticeship or a work permit within 60 days and maintain registration or certification without lapses.
Lead and participate in teams by sharing resources and information, determining customer needs and priorities, coordinating assignments, providing advice and feedback, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices in collaboration with managers, co-workers, customers, and business partners; analyze information, monitor results, and identify improvement opportunities.
Demonstrate and support compliance with company policies, procedures, and ethics standards; guide others, implement action plans, use the Open Door Policy, and assist management with addressing ethical and compliance issues.
Model the stated company values: respect individuals, act with integrity, serve customers and members, and strive for excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off (PTO/PPTO), which may be used for vacation, sick leave, holidays, or other purposes, subject to job classification, length of employment, and applicable terms.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.