(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart•Beckley, WV

2d•Onsite

About The Position

The Optical Associate supports the Sam’s Club Optical area by maintaining merchandise presentation and sales-floor organization, receiving and stocking merchandise, handling point-of-sale transactions, and assisting members with eyewear and contact lens purchases and care. The role includes measuring pupillary distance and position of wear, adjusting and repairing frames, completing orders, verifying prescription information, inspecting eyewear before dispensing, troubleshooting non-adapt issues, and coordinating with laboratories and optometrists. The associate also monitors trial lens inventory and helps maintain optical equipment, including coordinating repairs when needed. As needed, and under the guidance of a contracted or associate optometrist, the associate may support patient appointments by performing pre-testing and recording results. Additional duties may include supporting OD services and telehealth, collecting payments, scheduling and confirming appointments, maintaining HIPAA-compliant records, and processing applicable insurance claims and payments. The associate completes required training and works toward applicable certification, registration, and licensure. The position also includes teamwork, customer service, process improvement, and compliance with company policies and standards of ethics and integrity.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire, in order to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical associate, including age, qualifications, registration, certification, or licensure requirements set by the Optical organization or State Boards of Opticianry.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the Manager to register and maintain an NPI number when required by state law.
In states requiring licensure or registration, meet or be able to satisfy state-law requirements to become an apprentice optician and licensed optician.
In states requiring licensure, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within three months of completing the state’s minimum apprenticeship hours.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile or high-shrink items.
Maintain the Optical sales floor by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damage.
Receive, audit as needed, and stock merchandise and hearing aid inventory; process hearing aid sales and refunds when needed.
Use registers and related equipment to process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Assist members with Optical product and service purchases, including measuring, adjusting, and repairing frames and lenses; completing eyewear and contact lens orders; and identifying and verifying prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Inspect eyewear before dispensing, including compound prism verification, and troubleshoot member non-adapt issues.
Communicate with laboratories and optometrists about job status, product updates, and expired lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and maintain the calibration and cleanliness of optical equipment.
Troubleshoot optical equipment failures and coordinate repairs.
As needed and under optometrist guidance, support patient appointments by performing pre-testing and recording results.
Support OD services and collect payments for doctor or telehealth services.
Schedule and confirm member visits in accordance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye-care materials.
Complete assigned virtual and hands-on training, including training required for certification and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in development opportunities.
Where required by state regulations, register with the state board for apprenticeship or a work permit within 60 days and maintain registration or certification without a lapse.
Lead and participate in teams by sharing resources and information, coordinating work, supporting work quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices with relevant partners; analyze information, monitor results, and identify improvement opportunities.
Demonstrate and support compliance with company policies, procedures, and ethics standards, and assist management with addressing ethical or compliance issues.
Promote inclusion, teamwork, strong relationships, learning, continuous improvement, and customer- and member-focused service.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education through Live Better U, including tuition, books, and fees for eligible programs
Performance-based bonus awards