(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart • St. Louis, MO

4d • $20 - $28 • Onsite

About The Position

The Optical Associate supports Sam’s Club members with optical products and services while maintaining the Optical area and its merchandise. The role includes stocking and organizing products, processing transactions and returns, managing inventory and documentation, and maintaining equipment and displays in accordance with company policies and procedures.

The associate helps members select eyewear, educates them on eyewear use and care, and supports contact lens insertion, removal, and hygiene guidance. Duties include verifying prescription information, completing eyewear and contact lens orders, measuring pupillary distance and position of wear, adjusting and repairing frames, inspecting completed eyewear, and troubleshooting non-adapt issues in coordination with laboratories and optometrists. As needed, and under optometrist guidance, the associate may perform pre-testing and record results, support doctor and telehealth services, and collect payments.

The role also involves scheduling and confirming appointments, maintaining HIPAA-compliant records, and processing applicable insurance claims and payments. The associate completes required training and certification, develops knowledge of eye anatomy and diagnostic testing, and maintains required registration or certification. The position contributes to team goals, supports colleagues, adapts to change, and promotes company policies, ethics, and compliance.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
• Meet applicable requirements to work as an Optical associate, including minimum age, qualification, registration, certification, or licensure requirements imposed by the Optical organization or state boards, as applicable.
• Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Be willing and able to work with the Manager to register and maintain an NPI number as required by state law.
• In states requiring licensure or registration, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
• For full-time associates in states with optician licensure requirements, obtain state-required licensure within 18 months of hire or job entry, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within 3 months of completing required minimum apprenticeship hours.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Stock, organize, clean, and maintain merchandise displays in the Optical area; remove damaged goods, apply signage and pricing, and secure fragile or high-shrink merchandise.
• Maintain the Optical sales floor by handling claims and returns, zoning and arranging merchandise, and identifying shrink and damages.
• Receive and stock Optical merchandise and maintain inventory, paperwork, logs, and other required documentation; as needed, receive, audit, and maintain hearing aid inventory.
• Operate point-of-sale hardware and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members on eyewear use and care and provide contact lens insertion, removal, and hygiene guidance.
• Assist members with optical purchasing decisions; verify prescription information; measure, adjust, and repair frames and lenses; and complete eyewear and contact lens orders.
• Measure pupillary distance and position of wear for various lens types, including bifocal, trifocal, occupational, and progressive lenses, using manual and digital systems.
• Perform frame adjustments and repairs and conduct final eyewear inspections, including compound prism verification.
• Troubleshoot non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired lens reorders.
• Process eyewear and contact lens orders, monitor trial lens inventory, and maintain optical equipment calibration and cleanliness.
• Troubleshoot optical equipment failures and coordinate repairs.
• As needed and under the guidance of a contracted or associate optometrist, complete patient appointments, perform pre-testing, and record results; support OD services and collect payments for doctor or telehealth services.
• Schedule and confirm member visits in accordance with company policies, procedures, and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures; request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye-care materials.
• Complete assigned virtual and hands-on training, including training required to acquire and maintain applicable certifications and licensure.
• Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
• Where required by state regulations, register with the state board for apprenticeship or a work permit within 60 days and ensure registration or certification does not lapse.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and supporting quality and timely work.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress, and identify improvement opportunities.
• Promote and support compliance with company policies, procedures, ethics, and integrity standards; assist management in addressing ethical or compliance issues.
• Demonstrate company values by respecting individual differences, building trusting relationships, helping and developing others, serving members, learning, and supporting continuous improvement and change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED