(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart•Grand Junction, CO

3d•Onsite

About The Position

The Optical Associate supports the Optical area at Sam’s Club by maintaining merchandise presentation and sales-floor standards, receiving and stocking merchandise, processing transactions, and assisting members with optical products and services. The role includes educating members on eyewear use and care, supporting contact lens insertion and removal, taking optical measurements, adjusting and repairing frames, completing orders, verifying prescription information, and inspecting eyewear before dispensing. The associate also monitors inventory and equipment, troubleshoots non-adapt issues, and communicates with laboratories and optometrists about orders and product updates. As needed, and under the guidance of a contracted or associate optometrist, the associate may help with patient appointments, pre-testing, and recording results. The role supports OD services, schedules and confirms appointments, collects payments, processes applicable insurance claims, and maintains records in compliance with HIPAA and company procedures. The associate completes required training and certifications, develops knowledge of eye anatomy and diagnostic testing, and maintains any required state registration, certification, or licensure. The position also involves teamwork, developing and communicating processes, supporting compliance and ethical standards, and demonstrating Walmart’s values in service to members and colleagues.

Requirements

High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for the American Board of Opticianry (ABO) exam.
Meet applicable requirements to work as an Optical Associate, including minimum age and any required qualification, registration, certification, or licensure.
Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
Be willing and able to work with the Manager to register and maintain an NPI number when required by state law.
In states requiring licensure or registration, meet or be able to satisfy state-law requirements to become an apprentice optician and licensed optician.
In states requiring licensure, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours.
Complete applicable state licensure requirements and obtain optician licensure within three months of completing the state’s minimum apprenticeship hours.
Develop intermediate knowledge of eye anatomy and diagnostic testing.
Complete required training to acquire and maintain applicable certification and licensure.

Nice To Haves

Experience working in a health care or retail setting.

Responsibilities

Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile and high-shrink merchandise.
Maintain the Optical sales floor by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damages.
Receive and stock Optical merchandise; maintain the area, use equipment appropriately, merchandise products, and complete required paperwork and logs.
As needed, receive, audit, and maintain hearing aid inventory and process sales and refunds through the POS system.
Operate registers and related equipment; process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members about eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Assist members with Optical purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for various lens types using manual and digital systems.
Inspect eyewear before dispensing, including compound prism verification, and troubleshoot member non-adapt issues.
Communicate with laboratories and optometrists about job status, product updates, and reordering expired lenses.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot equipment failures and coordinate repairs.
As needed and under optometrist guidance, assist with patient appointments, perform pre-testing, and record results.
Support OD services and collect payments for doctor or telehealth services.
Schedule and confirm member appointments in accordance with company policies, procedures, and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Request, review, and process applicable insurance claims and payments for doctor services, and claims, payments, and chargebacks for eye-care materials.
Complete assigned virtual and hands-on training, including training required to obtain and maintain applicable certification and licensure.
Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in development opportunities to improve technical and service capabilities.
Where applicable under state regulations, register with the state board for an apprenticeship or work permit within 60 days and maintain registration or certification without lapse.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, providing feedback and support, and helping others adapt to change.
Develop, communicate, and implement processes and practices by collaborating with stakeholders, applying information from multiple sources, monitoring results, and addressing improvement opportunities.
Promote compliance with company policies, procedures, and ethical standards; explain and model their application, support action plans, use the Open Door Policy, and assist management with ethical and compliance issues.
Respect individuals, foster belonging, build trusting relationships, communicate positively, and help develop and recognize teammates.
Act with integrity and accountability, model Walmart values, and support the company’s goal of becoming a regenerative company.
Serve customers and members by delivering results, making informed decisions, and considering the impact of work on the team and stakeholders.
Strive for excellence through learning, continuous improvement, appropriate use of new technologies and skills, and support for others through change.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefit through Live Better U, including tuition, books, and fees for eligible programs
Performance-based bonus awards