(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart • Lewisville, TX

1d • $17 - $25 • Onsite

About The Position

The Optical Associate supports the operation of the Sam’s Club Optical area by maintaining merchandise presentation, receiving and stocking products, organizing the sales floor, handling claims and returns, and operating point-of-sale equipment. The role assists members with eyewear and contact lens purchases, provides guidance on eyewear care and contact lens hygiene, measures and adjusts frames and lenses, completes orders, verifies prescription information, and performs final inspections and repairs. The associate also monitors inventory, maintains and calibrates equipment, troubleshoots eyewear and equipment issues, and coordinates with optical labs and optometrists.

As needed, and under the guidance of a contracted or associate optometrist, the associate may support appointments by conducting pre-testing and recording results. The role schedules and confirms member visits, collects payments for doctor or telehealth services, processes applicable insurance claims and payments, and maintains records in compliance with HIPAA and company procedures. The associate completes required training, develops knowledge of eye anatomy and diagnostic testing, obtains and maintains required certification or licensure, and supports OD services and new technology.

The position also involves leading and participating in teams, coordinating assignments, sharing information and resources, supporting coworkers, and helping implement processes that meet business needs. The associate models company policies, ethics, and integrity, and demonstrates the company’s stated values of respect, integrity, customer service, and excellence.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire to be eligible to sit for the American Board of Opticianry (ABO) exam.
• Meet requirements to work as an Optical Associate, including applicable minimum age, qualifications, registration, certification, or licensure requirements set by the Optical organization or state boards.
• Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Be willing and able to work with the manager to register and maintain an individual NPI number as required by state law.
• In states requiring licensure or registration, meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
• In states requiring licensure, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable requirements and obtain licensure within three months of completing the state’s minimum apprenticeship hours.
• Complete applicable training and maintain required certification, licensure, or registration.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Maintain merchandise presentation in the Optical area by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile and high-shrink items.
• Maintain the Optical sales floor by handling claims and returns, zoning and organizing merchandise, and identifying shrink and damages.
• Receive, stock, and organize Optical merchandise; use equipment appropriately; and complete required paperwork, logs, and documentation.
• As needed, receive, audit, and maintain hearing aid inventory and process sales and refunds through the point-of-sale system.
• Operate registers and related equipment and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
• Sell Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing orders, and identifying and verifying prescription information.
• Measure pupillary distance and position of wear for various lens types using manual and digital systems.
• Perform frame adjustments and repairs and conduct final eyewear inspections, including compound prism verification.
• Troubleshoot member non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired lens reordering.
• Process eyewear and contact lens orders, monitor trial lens inventory, and maintain optical equipment calibration and cleanliness.
• Troubleshoot equipment failures and coordinate repairs.
• As needed and under optometrist guidance, complete patient appointments, perform pre-testing, and record results.
• Support OD services and collect payments for doctor and telehealth services.
• Schedule and confirm member visits in accordance with company procedures and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Request, review, and process applicable insurance claims and payments for doctor services and eye-care materials, including chargebacks where applicable.
• Complete virtual and hands-on training, obtain and maintain required certifications and licensure, and develop intermediate knowledge of eye anatomy and diagnostic testing.
• Where applicable under state regulations, register with the state board for apprenticeship or a work permit within 60 days and ensure registration or certification does not lapse.
• Participate in development opportunities to improve technical and service capabilities.
• Lead and participate in teams by sharing resources and information, determining customer needs and priorities, coordinating assignments, supporting quality and timeliness, and helping others adapt to change.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, analyze information, monitor results, and identify improvement opportunities.
• Promote compliance with company policies, procedures, and ethical standards, and assist management in addressing ethical or compliance issues.
• Model the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED