(USA) Optical Associate, Non-Certified – Sam’s Club

Walmart • Lake Charles, LA

12d • $18 - $26 • Onsite

About The Position

The Optical Associate supports the operation of the Sam’s Club Optical area by maintaining merchandise and displays, receiving and stocking products, handling sales-floor organization, and processing purchases, returns, refunds, and exchanges. The role sells optical products and services and assists members with eyewear and contact lens selections, orders, prescription verification, frame measurements, adjustments, repairs, and eyewear dispensing. Responsibilities also include educating members about eyewear care and contact lens hygiene, inspecting finished eyewear, addressing non-adapt issues, coordinating with laboratories and optometrists, managing optical equipment and inventory, and supporting optometrist services as needed and under guidance.

The associate schedules and confirms appointments, may perform pre-testing and record results under appropriate guidance, collects payments, and processes applicable insurance claims and payments. The role maintains records in compliance with HIPAA and company procedures, completes required training and certification or licensure steps, and follows applicable state and federal requirements. The position also includes teamwork, continuous improvement, member service, and modeling company policies, ethics, and values.

The hourly wage range is $18.00 to $26.00. Premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The position is based at the Sam’s Club location in Lake Charles, Louisiana.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire to be eligible to sit for the American Board of Opticianry (ABO) exam.
• Meet applicable requirements to work as an Optical associate, including minimum age and any required qualifications, registration, certification, or licensure.
• Obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Be willing and able to work with the Manager to register and maintain an NPI number when required by state law.
• In licensed or registered states, meet or be able to satisfy state-law requirements to become an apprentice optician and licensed optician.
• In licensed or registered states, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state requirements mandate additional training hours; complete applicable licensure requirements and obtain licensure within 3 months of completing required minimum apprenticeship hours.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Maintain merchandise presentation in the Optical area by stocking, organizing, cleaning, pricing, signing, and securing merchandise, and removing damaged goods.
• Maintain the Optical sales floor, handle claims and returns, zone and organize the area, and identify shrink and damage.
• Receive, audit, and maintain Optical and, as needed, hearing aid inventory; process sales and refunds through the POS system.
• Operate registers and related hardware and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
• Assist members with Optical purchasing decisions; measure, adjust, repair, and dispense frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
• Measure pupillary distance and position of wear for different lens types using manual and digital systems.
• Perform final eyewear inspections, including compound prism verification, and troubleshoot member non-adapt issues.
• Communicate with laboratories and optometrists about job status, product updates, and reordering expired lenses.
• Monitor trial lens inventory and ensure Optical equipment is calibrated and clean; troubleshoot equipment failures and coordinate repairs.
• As needed, and under guidance of a contracted or associate optometrist, complete patient appointments, perform pre-testing, and record results.
• Support optometrist services and collect payments for doctor or telehealth services.
• Schedule and confirm member appointments in accordance with company policies, procedures, and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye-care materials.
• Complete assigned virtual and hands-on training, including training required for certification and licensure; develop knowledge of eye anatomy and diagnostic testing; and participate in development opportunities.
• Where required by state regulations, register with the state board for an apprenticeship or work permit within 60 days and ensure registration or certification does not lapse.
• Lead and participate in teams by sharing resources and information, identifying needs and priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
• Collaborate with managers, co-workers, customers, and business partners to implement processes, monitor results, and identify improvement opportunities.
• Promote compliance with company policies, procedures, and ethical standards and assist management with addressing ethical and compliance issues.
• Demonstrate the company’s values through respect for individuals, integrity, customer and member service, teamwork, learning, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, with benefits including parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED