(USA) Optical Manager, Non-Certified – Sam’s Club

Walmart•Houston, TX

1d•Onsite

About The Position

The Optical Manager leads the optical department’s sales growth, merchandising, pricing accuracy, inventory oversight, and seasonal execution. The role forecasts sales trends, aligns assortments with member needs and local conditions, monitors competitors, and uses performance data and operational reports to improve revenue and support business goals. The manager also builds stakeholder relationships, promotes optical services through community outreach, and represents the department in community programs and internal initiatives. The manager sets service standards and leads eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, and related troubleshooting under applicable optometric supervision. Responsibilities include accurate order processing and documentation, contact lens education and inventory control, quality assurance, equipment calibration and maintenance, and coordination with laboratories, suppliers, and optometrists. The position supports optometric services by overseeing appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, and collection of payments for doctor or telehealth services where applicable. The role leads hiring, training, coaching, performance management, recognition, and development of the optical team. It assigns work to support efficient operations, encourages certification and licensure advancement, supports timely credential renewal, and ensures apprentice opticians have sponsorship where required by state regulations. The manager ensures compliance with HIPAA, applicable optical regulations, company policies, and safety protocols; protects member information; maintains audit-ready documentation and operations; and oversees shrink prevention, receiving, inventory protection, asset protection, work-area standards, and equipment readiness. The role models company values and ethics, supports inclusive teamwork and continuous improvement, and adapts to changing business needs. This position is based at 12205 West Rd, Jersey Village, Texas 77065-4522. The hourly wage range is $27.00–$39.00, with possible premiums of $0.35–$3.00 per hour in specified circumstances. The position also offers performance-based bonus awards and benefits, subject to eligibility and plan terms.

Requirements

Completion of at least two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience.
High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
Meet requirements to work as an Optical associate, including applicable minimum age, qualifications, registration, certification, or licensure requirements.
Obtain ABO certification within 15 months.
In states requiring licensure or registration, obtain state-required optician licensure within 18 months of hire or initial movement into Sam’s Optical, or within the applicable state training-hours timeframe plus three months, whichever is longer.
Maintain an NPI number and active state licensure where required by state regulations.
Register and maintain Optician in Charge status where required by state regulations.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends, align assortments with member and community needs, monitor competitive pricing, and use data to improve sales performance.
Build relationships with stakeholders, promote optical services through community outreach, and represent the department in internal and community initiatives.
Set service standards and resolve member inquiries and concerns promptly and accurately.
Lead eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, and troubleshooting under applicable optometric supervision.
Maintain accurate and confidential member records and compliant documentation, including HIPAA and safety protocols.
Oversee optical quality assurance, equipment calibration, cleanliness, readiness, maintenance, troubleshooting, and repair or replacement coordination.
Direct eyewear and contact lens order processing, trial lens inventory control, and coordination with laboratories, suppliers, and optometrists.
Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and applicable payment collection.
Lead hiring, training, coaching, performance management, recognition, and development of the optical team.
Assign duties strategically to support workflow and operational excellence; support certification, licensure, credential renewal, and apprentice sponsorship as required.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection activities, and work-area standards.
Prepare, review, and use operational reports to guide decisions and align department operations with organizational goals.
Model company policies, values, ethics, inclusion, accountability, customer service, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Possible hourly premiums based on schedule, facility, season, or work performed.