(USA) Optical Manager, Non-Certified – Sam’s Club

Walmart•Stafford Meadows, TX

20h•Onsite

About The Position

The Optical Manager leads the optical department’s sales, merchandising, pricing, inventory, and seasonal execution. The role forecasts sales trends, aligns assortments with member needs and local conditions, monitors competitors, uses sales data to improve performance, and promotes optical services through community outreach and internal initiatives. The manager oversees member service, eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, order processing, and contact lens education under applicable optometric supervision. The role maintains confidentiality and compliant documentation, manages quality assurance, and ensures equipment is calibrated, clean, and ready for use. It also coordinates with laboratories, suppliers, and optometrists to resolve order or product issues. The Optical Manager leads hiring, training, coaching, performance management, and recognition for the optical team. The role assigns work to support efficient operations, develops associates, supports certification and licensure pathways, and ensures apprentice opticians have sponsorship where required. The manager supports optometric services by overseeing appointment scheduling, pre-testing workflows, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services, as applicable under contracted optometric services. The role promotes optical technologies that improve accuracy, efficiency, and member experience. The position ensures compliance with HIPAA, optical regulations, company policies, and safety protocols. It analyzes reports, implements corrective actions, manages shrink prevention and inventory controls, oversees asset protection and quality reviews, maintains equipment and work areas, and collaborates across functions. The manager is expected to model company values, ethics, inclusion, teamwork, customer service, accountability, and continuous improvement. The hourly wage range is $27.00–$39.00. Premium pay of $0.35–$3.00 per hour may apply in specific circumstances. Benefits include medical, vision, and dental coverage; 401(k), stock purchase, and company-paid life insurance; paid time off and various leave benefits; disability coverage; company discounts; military leave pay; adoption and surrogacy expense reimbursement; and the Live Better U education benefit, subject to eligibility and plan terms.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience including 1 year of optical experience.
High school diploma, GED, or equivalent upon job entry or within 12 months of hire in order to sit for the American Board of Opticianry (ABO) exam.
Meet requirements to work as an Optical associate, including applicable minimum age, qualifications, registration, certification, or licensure requirements.
Obtain ABO certification within 15 months.
In licensed or registration states, obtain required state optician licensure within 18 months of hire or initial movement into Sam’s Optical, or within the applicable state-mandated training and licensing timeframe described in the posting.
Maintain an NPI number and active state licensure where required by state regulations.
Register and maintain Optician in Charge status where required by state regulations.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, and data-informed improvement.
Forecast sales trends, align product assortments with member needs and local conditions, and monitor competitive pricing.
Promote optical services through community outreach and represent the department in community and internal initiatives.
Set and uphold member service standards and resolve inquiries and concerns promptly and accurately.
Oversee eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, and education under applicable optometric supervision.
Maintain accurate and confidential member records and documentation, including compliance with HIPAA and safety protocols.
Manage quality assurance, troubleshoot complex optical issues, and maintain equipment calibration, cleanliness, and readiness.
Hire, train, coach, develop, and recognize optical associates; manage performance and assign duties to support workflow and operational excellence.
Support associate certification and licensure pathways, credential renewals, and apprentice optician sponsorship where required.
Ensure accuracy of optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters; ensure consistent use of manual and digital tools.
Coordinate with laboratories, suppliers, and optometrists on job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing and trial lens inventory control; oversee equipment maintenance and troubleshooting.
Oversee appointment scheduling, pre-testing procedures, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services as applicable.
Promote the use of optical technologies to improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, and asset protection activities.
Prepare, review, and use operational reports to guide decisions and align department work with organizational goals.
Build stakeholder relationships and cross-functional partnerships to support business needs and improvements.
Model company policies, ethics, inclusion, teamwork, accountability, customer service, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO, and parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible tuition, books, and fees.
Performance-based bonus awards.
Potential premiums of $0.35–$3.00 per hour in specific circumstances.