(USA) Optical Manager, Non-Certified – Sam’s Club

Walmart • Jersey Village, TX

2d • $27 - $39 • Onsite

About The Position

The Optical Manager leads the optical department’s sales, merchandising, pricing, inventory, community outreach, member service, clinical-support workflows, compliance, and operational performance at Sam’s Club. The role uses sales and operational data to forecast trends, shape assortments around member and community needs, monitor competitors, improve revenue, and guide decisions toward business goals. It also represents the department in community programs and cross-functional initiatives.

The manager oversees eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, order processing, and related education under applicable optometric supervision. The role supports optometrist services through appointment scheduling, pre-testing, contact lens documentation, and payment collection as applicable. It maintains equipment readiness and calibration, coordinates troubleshooting and repairs, and communicates with laboratories, suppliers, and optometrists about orders and corrective actions.

The position leads and develops the optical team through hiring, training, coaching, performance management, recognition, and strategic work assignments. It supports certification and licensure pathways and ensures apprentice opticians have sponsorship where required. The manager also maintains member confidentiality and accurate documentation, enforces HIPAA, optical, company, and safety requirements, and oversees audit readiness, quality assurance, shrink prevention, receiving, inventory protection, asset protection, and maintenance of optical equipment and work areas. The role models company policies, ethics, inclusion, customer focus, continuous improvement, and collaboration.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
• High school diploma, GED, or equivalent upon job entry or within 12 months of hire to sit for the American Board of Opticianry (ABO) exam.
• Meet the requirements to work as an Optical associate, including applicable age, qualification, registration, certification, or licensure requirements set by the optical organization or state boards.
• Obtain ABO certification within 15 months.
• In states requiring licensure or registration, obtain state-required optician licensure within 18 months of hire or initial movement into Sam’s Optical, or within the applicable state training-hours timeframe plus 3 months, whichever is longer.
• Maintain an NPI number and active state licensure where required by state regulations.
• Register and maintain Optician in Charge status where required by state regulations.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
• Monitor competitive pricing and use sales data to improve merchandising and revenue performance.
• Build stakeholder relationships and lead community outreach to promote optical services and strengthen local relationships.
• Set and uphold service standards and resolve member inquiries and concerns promptly and accurately.
• Lead eyewear and contact lens consultations and oversee measurements, fittings, adjustments, repairs, education, and inspections under applicable optometric supervision.
• Ensure accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, using manual and digital tools.
• Troubleshoot non-adapt cases under applicable optometric supervision and coordinate with labs, suppliers, and optometrists regarding job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing and trial lens inventory control under applicable optometric supervision.
• Support optometrist services by overseeing appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection as applicable.
• Maintain equipment calibration, cleanliness, readiness, and maintenance; guide troubleshooting and coordinate repairs or replacements.
• Promote optical technologies that improve accuracy, efficiency, and member experience.
• Lead, coach, hire, train, and develop the optical team; manage performance, recognition, and work assignments.
• Support certification and licensure pathways, credential renewals, and required sponsorship and development for apprentice opticians.
• Protect member confidentiality and maintain accurate, compliant documentation, including HIPAA and safety protocols.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; maintain audit-ready standards through reports and corrective actions.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance, and work-area upkeep.
• Prepare, review, and use operational reports to guide decisions and align department activity with organizational goals.
• Represent the optical department in cross-functional collaborations and support business solutions through partnerships, process implementation, progress monitoring, and continuous improvement.
• Model company values, ethics, policies, and procedures; foster an inclusive, accountable, collaborative team culture and support associates through change.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off; parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
• Performance-based bonus awards.
• Hourly premiums may apply in specific circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED