(USA) Optical Associate, Non-Certified – Sam’s Club. Full-Time. Reynoldsburg, OH. $20.00+ USD Hourly

Walmart • Reynoldsburg, OH

8d • $20 - $28 • Onsite

About The Position

The Optical Associate supports sales and service in the Sam’s Club Optical area. The role maintains merchandise presentation and the sales floor, receives and stocks merchandise, handles claims and returns, and completes required documentation. It operates point-of-sale equipment and processes purchases, payments, returns, refunds, and exchanges. As needed, the associate also maintains hearing aid inventory and processes related sales and refunds.

The associate educates members about eyewear use and care and supports contact lens insertion, removal, and hygiene guidance. Optical duties include assisting with product and service purchases; measuring, adjusting, and repairing frames and lenses; completing eyewear and contact lens orders; verifying prescription information; measuring pupillary distance and position of wear; inspecting finished eyewear; troubleshooting non-adapt issues; and communicating with labs and optometrists about orders and product updates. The role monitors trial lens inventory, maintains and calibrates equipment, coordinates equipment repairs, and may perform pre-testing and record results under the guidance of an optometrist. It also collects payments for doctor or telehealth services.

The associate schedules and confirms appointments, maintains HIPAA-compliant records, and processes applicable insurance claims and payments. The role completes required training and certifications, develops knowledge of eye anatomy and diagnostic testing, and maintains any required registration or certification. It also contributes to team coordination, business processes, continuous improvement, and compliance with company policies and standards. Associates are expected to demonstrate Walmart’s stated values: Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence.

Requirements

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire to be eligible to sit for the American Board of Opticianry (ABO) exam.
• Meet applicable requirements to work as an Optical associate, including minimum age, qualifications, registration, certification, and/or licensure when required by the Optical organization or state boards.
• Obtain ABO certification within 15 months of hire or job entry.
• Be willing and able to work with the Manager to register and maintain an NPI number as required by state law.
• In states requiring licensure or registration: meet or be able to satisfy state requirements to become an apprentice optician and licensed optician.
• In states requiring licensure, obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless state rules require additional training hours; complete applicable requirements and obtain licensure within 3 months of completing the state’s minimum apprenticeship hours.

Nice To Haves

• Experience working in a health care or retail setting.

Responsibilities

• Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
• Maintain the Optical sales floor by handling claims and returns, zoning, organizing merchandise, and identifying shrink and damage.
• Receive and stock Optical merchandise; maintain the area, follow procedures, use equipment appropriately, and complete required paperwork and logs.
• As needed, receive, audit, and maintain hearing aid inventory and process related sales and refunds through the POS system.
• Operate registers and related hardware and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
• Assist members with Optical purchases; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
• Measure pupillary distance and position of wear for different lens types using manual and digital systems.
• Inspect eyewear before dispensing, including verifying compound prism, and troubleshoot non-adapt issues.
• Communicate with labs and optometrists about job status, product updates, and reordering expired lenses.
• Process eyewear and contact lens orders, monitor trial lens inventory, and ensure Optical equipment is calibrated and clean.
• Troubleshoot equipment failures and coordinate repairs.
• As needed and under the guidance of a contracted or associate optometrist, complete patient appointments, perform pre-testing, and record results.
• Support OD services and collect payments for doctor and telehealth services.
• Schedule and confirm appointments and process member visits in accordance with company policies, procedures, and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Request, review, and process applicable insurance claims, payments, and chargebacks for doctor services and eye care materials.
• Complete assigned virtual and hands-on training, including training needed to obtain and maintain required certification and licensure.
• Develop intermediate knowledge of eye anatomy and diagnostic testing and participate in internal development opportunities.
• Where required by state regulations, register with the state board for apprenticeship or a permit to work within 60 days and ensure registration or certification does not lapse.
• Lead and participate in teams by sharing resources and information, determining customer needs and priorities, coordinating assignments, providing feedback and support, and helping others adapt to change.
• Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; monitor results and identify improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing compliance issues.
• Demonstrate the company’s stated values and support customers, members, associates, and team development.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED