Optician, Licensed – Sam’s Club

Walmart • Raleigh, NC

11d • Onsite

About The Position

The Licensed Optician provides member service and promotes health and wellness services at Sam’s Club. The role supports optical sales and operations, including assisting members with eyewear decisions, educating them on eyewear care and contact lens hygiene, and measuring, adjusting, repairing, ordering, and inspecting eyewear. The optician verifies prescription information, takes pupillary distance and position-of-wear measurements, troubleshoots non-adapt issues, and communicates with laboratories and optometrists about orders and product updates.

The position maintains the Optical area, merchandise, equipment, records, and inventory in accordance with company procedures. It processes purchases, returns, refunds, exchanges, optical orders, and, where applicable, hearing aid inventory and insurance claims. Under an optometrist’s guidance and where applicable, the role schedules appointments, performs pre-testing, records results, and supports optometric services. It also maintains required licensure, certifications, and NPI registration where applicable; completes required training and continuing education; and may supervise, train, and sponsor associates as required by state regulations.

The role leads and participates in teams, supports compliance with company policies and standards, and contributes to an inclusive, ethical, customer-focused workplace. The hourly wage range is $37.00 to $45.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Sam’s Club describes additional compensation as including performance-based bonus awards and offers benefits subject to eligibility and plan terms.

Requirements

• As required by state regulations, register and maintain Optician in Charge status.
• Meet continuing education requirements for state licensure or certifications.
• Maintain active state licensure and/or registration.
• Maintain active ABO and/or NCLE certifications through the American Board of Opticianry and National Contact Lens Examiners.
• Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
• High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.
• Maintain an NPI number and licensure where required by state regulations.

Nice To Haves

• Associate’s degree in opticianry, healthcare, or a related field and three years of experience in optical service, or four years of experience in healthcare, optical services, or retail operations.
• Experience with insurance processing and electronic health records.

Responsibilities

• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
• Promote and educate members about health and wellness services.
• Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; pricing and signing merchandise; and securing fragile or high-shrink items.
• Maintain the Optical sales floor, handle claims and returns, zone and organize merchandise, and identify shrink and damage.
• Receive and stock Optical merchandise, maintain the Optical area, use equipment appropriately, and complete required paperwork, logs, and documentation.
• Where applicable, receive, audit, and maintain hearing aid inventory and process hearing aid sales and refunds through POS systems.
• Operate registers and related hardware; process purchases, payments, returns, refunds, and exchanges using applicable procedures.
• Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
• Sell Optical products and services; assist with purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
• Measure pupillary distance and position of wear for different lens types using manual and digital systems.
• Inspect eyewear before dispensing, including compound prism verification, and perform frame adjustments and repairs.
• Troubleshoot non-adapt issues and communicate with laboratories and optometrists about order status, product updates, and expired lens reordering.
• Process eyewear and contact lens orders, monitor trial lens inventory, and maintain the calibration and cleanliness of optical equipment.
• Troubleshoot equipment failures and coordinate repairs.
• Where applicable and under an optometrist’s guidance, schedule patient appointments, perform pre-testing, and record results.
• Support optometric services and use new and existing technology; collect payments for doctor or telehealth services.
• Schedule and confirm member appointments in accordance with company policies, procedures, and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Where applicable, request, review, and process insurance claims and payments for doctor services, and process claims, payments, and chargebacks for eye care materials.
• Provide supervision and training, and sponsor associates as required by state regulations, including serving as a preceptor for associates in company-funded educational programs.
• Complete virtual and hands-on training needed to acquire and maintain required certifications and licensure.
• Maintain NPI registration where applicable, knowledge of eye anatomy and diagnostic testing, continuing education, and state licensure without a lapse.
• Lead and participate in teams by sharing resources and information, coordinating assignments, supporting quality and timelines, and helping others adapt to change.
• Develop and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; monitor results and address improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, and ethical standards, and assist management in addressing ethical and compliance issues.
• Model company values by respecting individuals, acting with integrity, serving members, and striving for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program for eligible full-time and part-time associates, including tuition, books, and fees for covered programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED