(USA) Optician, Licensed – Sam’s Club Lebanon, TN

Walmart•Lebanon, TN

1d•$36 - $44•Onsite

About The Position

The Licensed Optician provides member service and promotes health and wellness services while supporting optical sales and operations at Sam’s Club. The role helps members select and purchase eyewear and contact lenses, educates them on eyewear use and care, supports contact lens insertion and removal, and provides hygiene guidance. It measures pupillary distance and position of wear for multiple lens types, verifies prescription information, completes orders, adjusts and repairs frames, and performs final eyewear inspections, including compound prism verification. The optician troubleshoots non-adapt issues and equipment failures, coordinates with laboratories and optometrists, monitors trial lens inventory, and maintains optical equipment and records. Where applicable and under an optometrist’s guidance, the role schedules appointments, conducts pre-testing, records results, and supports optometric services. The position also maintains merchandise presentation and the Optical sales floor, receives and stocks merchandise, processes purchases and returns, and handles applicable hearing aid inventory. It schedules and confirms patient visits, collects payments, processes applicable insurance claims, payments, and chargebacks, and maintains records in accordance with HIPAA, company procedures, and applicable laws. The optician provides supervision, training, and state-registered sponsorship for associates as applicable; maintains required licensure, certifications, and NPI registration where applicable; and completes continuing education and assigned training. The role leads and participates in teams, helps develop and mentor associates, improves processes, and supports company policies, ethics, and compliance. The position is based at Sam’s Club in Lebanon, Tennessee. The hourly wage range is $35.50 to $43.50, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Sam’s Club offers competitive pay, performance-based bonus awards, and benefits subject to eligibility and plan terms.

Requirements

High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.
As required by state regulations, register and maintain Optician in Charge status.
Meet continuing education requirements for state licensure or certifications.
Maintain active state licensure and/or registration.
Maintain active ABO and/or NCLE certifications through the American Board of Opticianry and National Contact Lens Examiners.
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
As required by state regulations, maintain an NPI number and licensure.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and three years of experience in optical service, or four years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
Promote and educate members about health and wellness services.
Maintain merchandise presentation and the Optical sales floor, including stocking, organizing, signing, pricing, cleaning, zoning, handling claims and returns, and identifying damage or shrink.
Receive, stock, and organize Optical merchandise, use equipment appropriately, and complete required paperwork, logs, and documentation.
Where applicable, receive and maintain hearing aid inventory and process sales and refunds through point-of-sale systems.
Operate registers and related hardware and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Assist members with optical purchases; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for various lens types using manual and digital systems.
Inspect eyewear before dispensing, including compound prism verification, and troubleshoot member non-adapt issues.
Communicate with laboratories and optometrists about job status, product updates, and expired-lens reordering.
Process eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
Troubleshoot optical equipment failures and coordinate repairs.
Where applicable and under an optometrist’s guidance, schedule patient appointments, perform pre-testing, and record results.
Collect payments for doctor or telehealth services; schedule and confirm member visits in accordance with company procedures and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims and payments for doctor services and claims, payments, and chargebacks for eye care materials.
Provide supervision, training, and state-registered sponsorship of unlicensed associates and, where applicable, licensed associates enrolled in company-funded educational programs.
Complete assigned virtual and hands-on training, including training needed to acquire and maintain required certifications and licensure.
Maintain NPI registration where applicable, advanced knowledge of eye anatomy and diagnostic testing, continuing education, and state board requirements for licensure.
Lead and participate in teams by sharing resources and information, coordinating work, supporting quality and timelines, and helping others adapt to change.
Develop, communicate, and implement processes and practices in collaboration with managers, co-workers, customers, and business partners; monitor results and address improvement opportunities.
Demonstrate and support company policies, ethics, and compliance; guide associates in applying standards and assist management with ethical or compliance issues.
Model the company’s stated values by treating people respectfully, building trusting relationships, mentoring others, serving members, learning, and pursuing continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, including time that may be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
Performance-based bonus awards.
Potential hourly premiums in specified circumstances.