(USA) Optician, Licensed – Sam’s Club

Walmart•Tempe, AZ

1d•$32 - $40•Onsite

About The Position

The Licensed Optician at Sam’s Club provides member service and promotes health and wellness services while selling and supporting optical products and services. The role educates members on eyewear use and care, assists with contact lens insertion, removal, and hygiene guidance, and supports purchasing decisions. It measures, adjusts, and repairs frames and lenses; completes eyewear and contact lens orders; verifies prescription information; and performs final eyewear inspections. The position also troubleshoots non-adapt issues and equipment problems, coordinates with laboratories and optometrists, monitors trial lens inventory, and maintains optical equipment. As applicable and under an optometrist’s guidance, the role schedules appointments, performs pre-testing, and records results. It collects payments and processes appointments, records, and insurance claims in accordance with company procedures, HIPAA, and applicable laws. The position may supervise, train, and sponsor associates, maintain required licenses and certifications, and participate in continuing education and development. The role also supports general Optical-area operations, including stocking and merchandising, maintaining displays and sales-floor organization, handling claims and returns, processing transactions, and completing required documentation. It leads and participates in teams, helps implement business processes, supports continuous improvement, and promotes compliance with company policies, ethics, and standards. Sam’s Club emphasizes respect for individuals, integrity, customer and member service, and striving for excellence.

Requirements

High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.
Maintain active state licensure and/or registration and meet state continuing-education requirements.
Register and maintain Optician in Charge status as required by state regulations.
Maintain active ABO and/or NCLE certification through the American Board of Opticianry and National Contact Lens Examiners.
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
Maintain an NPI number and licensure as required by state regulations.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and 3 years of experience in optical service, or 4 years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Provide member service, identify member needs, assist with purchasing decisions, resolve concerns, and promote company products, services, and health and wellness offerings.
Maintain merchandise presentation and Optical-area organization, including stocking, displays, pricing, signage, zoning, and handling damaged or high-shrink merchandise.
Receive and organize Optical merchandise; complete required paperwork, logs, and documentation, and handle claims and returns according to company procedures.
Operate registers and related hardware; process purchases, payments, returns, refunds, and exchanges using appropriate procedures.
Educate members on eyewear use and care and provide contact lens insertion, removal, and hygiene guidance.
Sell optical products and services; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Inspect eyewear before dispensing, including compound prism verification; troubleshoot non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired-lens reorders.
Process optical eyewear and contact lens orders, monitor trial lens inventory, and maintain equipment calibration and cleanliness.
Troubleshoot optical equipment failures and coordinate repairs.
As applicable, schedule patient appointments, perform pre-testing, and record results under the guidance of a contracted or associate Optometrist.
Collect payments for doctor and telehealth services; schedule and confirm member visits in accordance with policies and applicable laws.
Maintain and file records in compliance with HIPAA and company procedures; request, review, and process applicable insurance claims, payments, and chargebacks.
Provide supervision, training, and state-registered sponsorship for unlicensed associates and, where applicable, licensed associates enrolled in company-funded education programs.
Complete virtual and hands-on training; maintain required certifications, licensure, NPI registration where applicable, and continuing education requirements.
Lead and participate in teams by coordinating work, sharing resources and information, supporting others, and helping teams adapt to change.
Develop, communicate, and implement processes and practices with business partners; monitor results and identify improvement opportunities.
Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards.
Model Sam’s Club values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs
Performance-based bonus awards