Optician - Eyewear Consultant

Midwest Eye Consultants • South Bend, IN

21h • Onsite

About The Position

This role is crucial in helping patients see the world clearly and confidently. The Optician - Eyewear Consultant will guide patients in selecting frames and lenses, process orders accurately, perform fittings and adjustments, and contribute to the overall operations and merchandising of the optical practice. The position requires a patient-first mindset, strong communication skills, and a commitment to excellent customer service within a professional medical office setting.

Requirements

• Strong communication skills and a patient-first mindset
• A commitment to delivering excellent customer service
• Attention to detail and accuracy in administrative tasks
• Ability to build trust and long-term relationships with patients
• Interest in both healthcare and retail environments
• Strong visual attention to detail
• Manual dexterity
• Ability to lift light materials (generally up to 15 pounds)

Responsibilities

• Guide patients in selecting frames and lenses that align with their prescription, lifestyle, and preferences
• Clearly explain doctor recommendations and lens options, including features and benefits
• Educate patients on proper eyewear care and usage
• Accurately enter and manage spectacle orders
• Verify insurance eligibility and calculate patient co-pays
• Monitor order status to ensure timely delivery
• Notify patients when orders are ready and coordinate dispensing
• Conduct follow-up outreach to ensure patient satisfaction and successful adaptation
• Perform fittings, adjustments, and minor repairs
• Address and resolve patient concerns related to eyewear
• Maintain accurate inventory of frames, lenses, and optical supplies
• Create and maintain organized, visually appealing displays
• Support efficient patient flow and communicate delays when necessary
• Collaborate with providers and team members to ensure a seamless patient experience
• Take on additional responsibilities as needed to support the practice

Benefits

• Competitive hourly pay based on experience
• Paid time off and paid holidays starting in your first year
• Vision benefits
• 401(k)
• Company-paid certification program with opportunities for career growth and increased earnings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed