Eyewear Consultant/Optician - North Float

Maine Optometry•Brunswick, ME

9d•Onsite

About The Position

Maine Optometry is seeking a friendly, detail-oriented Eyewear Sales Consultant/Optician to support its optical department at the Brunswick and Freeport locations. This is a full-time, in-person sales role with floating coverage between locations. The consultant helps patients choose eyewear, adjusts and fits it to their specifications, and contributes to a welcoming patient experience. Comprehensive training is provided; healthcare or customer-service experience is a plus but not required. The role offers an hourly salary range of $20–$25, a 401(k) retirement savings plan, health insurance, paid vacation time, and additional benefits. Office hours are Monday 8 a.m.–6 p.m., Tuesday through Thursday 8 a.m.–5 p.m., Friday 8 a.m.–4:30 p.m., and Saturday 8 a.m.–12 p.m. The position includes one Saturday shift per month.

Requirements

High school graduate or GED equivalent.
Strong customer service and retail skills.
Good communication and listening skills; able to work as part of a team.
Basic math skills.
Thorough and detail-oriented.
Able to multitask and work in a fast-paced, high-volume environment.
Willingness to embrace new technology and change.
Friendly, positive approach and strong drive to deliver exceptional customer service.

Nice To Haves

Healthcare or customer service experience is a plus but is not required.
American Board of Opticianry (ABO) certification preferred but not required.
Optical dispensing experience preferred but not required.
Knowledge of current optical frame styles and trends.

Responsibilities

Greet patients, offer assistance, and explain what to expect from the eyewear shopping experience.
Help patients select eyewear and adjust it for proper fit and function.
Take and record measurements; fit or adjust eyewear; and ensure finished eyewear meets standards and patient requirements.
Ask open-ended questions to understand customers’ needs and priorities.
Review prescriptions, identify special needs, and consult with optometrists and management as needed.
Custom-fit glasses and inspect eyewear precisely; reinforce patients’ final selections.
Explain the features and benefits of lens and frame options using appropriate tools, demonstrating product knowledge.
Identify and investigate patient concerns and develop long-term solutions.
Present and educate patients about eyewear and commit to expected delivery dates and times.
Keep frame boards clean, attractive, and organized.