Optician / Eyewear Consultant

Bridgeview Eye Partners • Toledo, OH

3d • Onsite

About The Position

The Optician / Eyewear Consultant helps patients select eyewear that suits their prescriptions, lifestyles, preferences, and personal style. The role explains doctors’ recommendations, educates patients about lens options and eyewear quality, and provides attentive, personalized service.

The position manages eyewear orders and patient follow-up, including calculating insurance-based co-pays, entering and monitoring spectacle orders, verifying completed orders, notifying patients, and coordinating dispensing appointments. It also supports patients as they adapt to new eyewear and prescribed contact lenses.

Additional duties include adjusting and making minor repairs to eyewear, troubleshooting concerns, maintaining organized merchandise displays, monitoring inventory and supplies, supporting patient flow, and partnering with the office manager, team lead, and doctors. The position is based in a professional eye care office and is primarily sedentary, with regular interaction with patients and the team. A company-paid certification program offers opportunities to develop skills and increase wages.

Requirements

• High school diploma or equivalent.
• Strong communication and relationship-building skills.
• Attention to detail and ability to complete administrative tasks accurately.
• Interest in eyewear, fashion, and helping patients find the right solutions.
• Positive, team-oriented approach to work.

Nice To Haves

• 1–2 years of relevant experience preferred.
• Customer service experience preferred.
• Previous optician experience is a plus.

Responsibilities

• Guide patients through frame and lens selections based on prescriptions, lifestyle, and preferences.
• Explain doctors’ recommendations and educate patients on lens options and eyewear quality.
• Help patients choose frames that balance comfort, function, and personal style.
• Build positive relationships through attentive, personalized service.
• Calculate patient co-pays based on insurance eligibility.
• Enter spectacle orders accurately and monitor their progress to support timely delivery.
• Receive and verify completed orders in the system, notify patients, and coordinate dispensing appointments.
• Follow up with patients about adapting to new eyewear and prescribed contact lenses.
• Perform eyewear adjustments and minor repairs as needed.
• Troubleshoot eyewear concerns and help patients find appropriate solutions.
• Maintain attractive, organized displays of optical merchandise.
• Monitor inventory for eyewear, optical merchandise, and lab supplies, and report inventory information as required.
• Help maintain efficient patient flow and communicate delays appropriately.
• Partner with the office manager, team lead, and doctors to support practice needs.
• Take on additional responsibilities as assigned.

Benefits

• Starting pay of $15+ per hour, based on experience.
• 6.5 paid holidays per year.
• Up to approximately 10 days of paid time off during the first year.
• Health, dental, and vision insurance.
• 401(k).
• Company-paid certification program with opportunities for wage increases as skills develop.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED