Optician 2 (Mt. Hood Vision Center)

VSP Ventures • Gresham, OR

4h • $17 - $22 • Onsite

About The Position

The Optician 2 helps customers find eyeglasses and contact lenses that best suit each patient while providing high-quality care. The role involves identifying patients’ needs and recommending eyewear based on the optometrist’s prescription, supporting frame and lens selection, taking measurements, adjusting and dispensing eyewear, and ensuring accurate pricing and delivery estimates. The Optician also provides customer service, maintains merchandise displays, assists with insurance and order processing, and documents patient communications in practice software. Other related duties and special projects may be assigned.

Requirements

• One to two years of experience in a related field.
• If required by the state, applicable state licensure or certification as an optician by a nationally recognized optician association.
• Working knowledge of the MS Office package.
• Ability to perform multiple tasks successfully in a fast-paced environment.
• Effective verbal communication skills, including the ability to prioritize tasks and respond to incoming calls and inquiries.
• Effective written communication skills to document customer situations clearly and prepare letters confirming agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Problem-solving, negotiating, and decision-making skills.
• Ability to use discretion and judgment when applying customer and call-handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Determine the reason for each patient’s visit, identify lifestyle needs, and recommend eyewear based on the optometrist’s prescription.
• Attract and retain customers through exceptional service and by promoting patient satisfaction.
• Assist customers in selecting frames and coordinate frame choices with optical measurements and prescriptions.
• Recommend lenses, lens coatings, and frames suited to customers’ needs, occupations, habits, and facial features.
• Take measurements, assist with adjustments or troubleshooting, and dispense eyewear.
• Ensure pricing is correct and provide realistic delivery-time estimates.
• Communicate enthusiastically and concisely with patients and foster positive relationships with team members.
• Clean and merchandise displays daily.
• Assist with insurance billing and process orders.
• Document patient communications in the practice software system.
• Work on special projects and perform other related duties as assigned or requested.

Benefits

• The compensation package may include eligible incentives, bonuses, and/or commission, depending on the role.
• VSP Vision benefits are referenced; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed