Optician 2 (EyeOptics Optometry Center)

VSP Ventures•Elk Grove, CA

4d•$17 - $22•Onsite

About The Position

The Optician 2 helps customers find eyeglasses and contact lenses that best match each patient while providing high-quality care. The role assesses patients’ eyewear needs in line with their optometrist’s prescriptions, supports customers through frame and lens selection, and dispenses eyewear. It also involves customer service and retention, insurance billing and order processing, maintaining merchandise displays, documenting patient communications, and completing special projects or other assigned duties. The work environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions from noise, dust, or similar factors. For roles that are remote or hybrid, employees must maintain strong engagement in virtual environments, including camera presence during meetings; this posting is identified as onsite.

Requirements

One to two years of experience in a related field.
If required by the state, applicable state licensure or certification as an optician by a nationally recognized optician association.
Working knowledge of the MS Office package.
Ability to perform multiple tasks successfully in a fast-paced environment.
Effective verbal communication skills, including the ability to prioritize tasks and respond to incoming calls and inquiries.
Effective written communication skills to document customer situations and prepare letters confirming agreements.
Excellent interpersonal and rapport-building skills.
Ability to ask relevant questions to identify customer needs.
Problem-solving, negotiating, and decision-making skills.
Ability to use appropriate discretion and judgment when applying customer and call-handling guidelines.
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.
For remote or hybrid roles, strong engagement in virtual environments, including maintaining camera presence during meetings.

Responsibilities

Determine the reason for each patient’s visit, identify lifestyle needs, and recommend eyewear based on the optometrist’s prescription.
Attract and retain customers through exceptional service and support patient satisfaction.
Assist customers with frame selection and coordinate frames with optical measurements and prescriptions.
Recommend lenses, lens coatings, and frames suited to customers’ needs, occupations, habits, and facial features.
Take measurements, assist with adjustments or troubleshooting, and dispense eyewear.
Ensure pricing is correct and provide realistic delivery-time estimates.
Communicate enthusiastically and concisely with patients and build positive relationships with team members.
Clean and merchandise displays daily, presenting merchandise effectively.
Assist with insurance billing and process orders.
Document patient communications in the practice software system.
Work on special projects and perform other related duties as assigned or requested.