Practice Lead/Supervisor (EyeOptics Optometry Center)

VSP Ventures • Elk Grove, CA

4d • $20 - $25 • Onsite

About The Position

With minimum supervision, the Practice Lead/Supervisor provides lead support to practice staff and coordinates workflow to maintain daily activities and business performance. The role focuses on creating a positive, productive patient experience through premier customer service and supporting patient, associate, and doctor satisfaction and retention.

The position oversees practice staff and day-to-day workflow, including patient care, scheduling, communication, Managed Vision Care processes, and operational performance. It provides coaching and training, helps ensure processes and performance standards are followed, resolves patient and internal business-partner concerns, and supports practice and strategic initiatives. The role also contributes to hiring, recordkeeping, merchandising, marketing implementation, and positive workplace relationships.

The working environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions caused by noise or dust. The description notes that its duties and qualifications are not a comprehensive inventory of all work assigned to this job grade.

Requirements

• Typically two to four years of experience in an applicable functional area, which may include optometry or a customer service environment.
• Excellent verbal communication skills and a strong commitment to helping people.
• Ability to lead, motivate, and promote a team environment.
• Ability to facilitate, train through practice and role-play, and coach customer-oriented associates or teams.
• Ability to present and implement decisive, creative solutions to issues and opportunities to grow the business.
• Ability to communicate enthusiastically and concisely to meet or exceed customer expectations and foster positive, results-oriented relationships with associates and doctors.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.
• Ability to empathize with patients and demonstrate concern for their problems.

Nice To Haves

• State licensure or certification as an optician by a nationally recognized optician association is preferred, but not required unless dictated by the state.

Responsibilities

• Oversee practice staff and daily workflow, including patient care and retention, accurate scheduling, and professional communication with patients in person and over the phone.
• Monitor and oversee team performance and Managed Vision Care relationships, including patient recalls and scheduling, insurance verification, intake and checkout, claims processing, and collections as needed.
• Provide prompt, objective coaching and counseling; inform the supervisor of successes and concerns; and provide input for performance evaluations.
• Coordinate with other departments on special requests, process changes, and workflow or production issues.
• Ensure practice processes and performance standards are followed; develop and maintain training procedures; and train and motivate the team on current or revised processes and procedures.
• Serve as a point of contact for patient or customer inquiries and complaints and internal business-partner issues, responding according to established procedures and business standards.
• Support practice and strategic initiatives by meeting goals and objectives set by management.
• Participate in and provide input to hiring and interviews for open practice positions.
• Monitor and maintain patient financial data, records, and files to support accurate recordkeeping, security, and confidentiality in-house or with outside agencies.
• Ensure the location is welcoming, effectively merchandised, and presented according to standards.
• Support timely implementation of approved marketing programs and initiatives.
• Promote positive and productive workplace relationships with staff and doctors.
• Work on special projects and perform other related duties as assigned or requested.

Benefits

• The compensation package may include eligible incentives, bonuses, and/or commission, depending on the role.
• VSP Vision benefits are referenced; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed