Practice Supervisor

Bluebird Kids Health•Hollywood, FL

10d•Onsite

About The Position

Bluebird Kids Health is seeking a highly motivated, experienced Practice Supervisor to oversee the day-to-day operations of a pediatric primary and urgent care clinic in Florida. The role manages operational and clinical responsibilities, including staff leadership, patient care coordination, regulatory compliance, site-specific growth initiatives, and patient satisfaction. The ideal candidate brings healthcare administration knowledge, proven leadership abilities, and a strong commitment to exceptional care. Bluebird Kids Health provides value-based pediatric primary care to underserved communities, offering evidence-based primary and urgent care, around-the-clock support, care coordination, chronic disease management, and other population health services. Its mission is to provide exceptional care so every child can thrive. The Practice Supervisor leads administrative and business management, clinic operations, and clinical operations. This includes supporting site growth and community relationships; overseeing budgets, revenue cycle activities, and KPI reporting; managing staff, scheduling, facilities, supplies, vendors, and technology needs; and promoting training, safety, compliance, infection control, patient flow, quality improvement, and a child- and family-centered patient experience. The supervisor also oversees vaccine program administration and emergency preparedness.

Requirements

Proven experience as a practice manager or in a similar healthcare management role.
Strong leadership and interpersonal skills, with the ability to motivate and inspire staff.
Patient-first mindset and strong customer service skills.
Excellent organizational and problem-solving abilities.
Knowledge of healthcare regulations and compliance requirements.
Proficiency in Microsoft 365 applications and electronic health records systems.
Ability to engage and motivate teams in a mission- and results-focused work environment.

Nice To Haves

Bachelor's degree in healthcare administration, business management, or a related field, or equivalent experience.
Pediatric experience.
CPR certification.

Responsibilities

Lead site-specific growth initiatives and outreach efforts to drive patient engagement.
Contribute to site-based budgeting, monitor expenditures, and identify cost-saving opportunities.
Manage patient registration, insurance verification, co-pay and outstanding-balance collection, and clinical documentation submission.
Measure, analyze, and report on KPIs to optimize performance and support continuous improvement.
Coordinate with central operations teams, including call center and triage, to support patient needs and resolve issues.
Support efforts to build and maintain relationships with community organizations, schools, and local groups.
Provide on-site leadership and foster a positive, supportive work environment.
Develop initiatives to improve team morale, collaboration, and an inclusive culture aligned with company values.
Directly manage reception staff, medical assistants, and nurses, including assessing and ensuring direct reports’ competency.
Manage the site employee experience, including interviewing, onboarding, training, development, and staff retention.
Coordinate staff schedules to optimize coverage.
Oversee clinic upkeep, cleanliness, and maintenance in coordination with facilities vendors.
Manage supply ordering and inventory to ensure essential supplies are available.
Coordinate with external vendors, ensure adherence to policies and procedures, and resolve issues.
Serve as the primary site liaison to IT, Security, and Technology teams for hardware and software needs.
Maintain and implement emergency operations plans and ensure staff are prepared to respond to crises.
Support ongoing staff learning and clinical development.
Lead implementation of quality, safety, and compliance programs and ensure adherence to healthcare regulations and company standards.
Ensure adherence to infection control protocols.
Streamline patient flow to minimize wait times and improve patient and family experience.
Partner with clinical leadership to support adherence to clinical protocols and standard operating procedures.
Collaborate on quality improvement initiatives to enhance clinical processes and patient outcomes.
Create a child- and family-centered environment, promote exceptional patient experience, and promptly address concerns.
Oversee vaccine program administration, including proper storage, inventory, and regulatory compliance.
Perform other duties as assigned.