Clinical Practice Supervisor- Infusion Center

Frederick Health•Frederick, MD

4d•$76,190 - $109,512

About The Position

Frederick Health is hiring a full-time Clinical Practice Supervisor for its Infusion Center. The role works Monday through Friday on 8-hour day shifts and reports to the Director of Clinical Services. Under general supervision, the position is part of the front-line management team, handling clinical and administrative responsibilities related to staff management and patient care at the practice site. It also contributes to patient care as an intermediate-level nurse, using nursing judgment, clinical preparation, knowledge, skills, and experience to support care planning and implementation. The supervisor manages daily practice operations, including personnel, administrative, clerical, housekeeping, purchasing, and customer service functions. In coordination with the Revenue Cycle Central Billing Office, Medical Office Coordinator, clinical staff, and medical director, the role helps keep clinical programs current with evidence-based medicine and aligned with population health, Triple Aim goals, and high-quality patient care. The supervisor plans and assigns work, monitors practice activities and outcomes, and serves as a working lead who may fill in for practice staff. Nursing care must comply with Maryland State Board of Nursing provisions, Frederick Health policies, regulatory requirements, and the organization’s standards of behavior and customer-service philosophy. Responsibilities span leadership, operations, quality, staff management, revenue cycle, and finance. The supervisor supports staff development and engagement, onboarding and cross-training, regulatory compliance, clinical workflows, patient experience, quality improvement, personnel decisions, billing and collections processes, budgeting, and supply oversight. Other duties may include quality monitoring, patient assessments, direct patient care, and education for patients, caregivers, and staff. The role requires a current Maryland Registered Nurse license, current CPR certification, and 3–5 years of RN experience in a hospital, clinic, or home health setting. A BSN and previous management experience are preferred. Patient contact may include adolescents, adults, and geriatric patients. The position has medium physical demands, including occasional lifting, carrying, pushing, and pulling, and is classified as having bloodborne pathogen exposure risk Category A.

Requirements

Current Registered Nurse license in the State of Maryland.
3–5 years of experience practicing as a registered nurse in a hospital, clinic, or home health setting.
Current CPR certification.
Excellent customer service and patient education skills.
Leadership, team-building, problem-solving, and decision-making skills.
Effective written and spoken communication and excellent interpersonal skills.
Strong organizational skills and ability to prioritize and manage multiple projects and assignments.
Ability to maintain confidentiality of employee and patient information.
Ability to interpret information relevant to age-specific patient needs and provide care in accordance with departmental policies and procedures.
Ability to meet the stated medium-work physical requirements, including infrequent lifting up to 50 pounds, carrying up to 25 pounds while walking, and pushing or pulling as described.
Ability to work in an environment with Category A bloodborne pathogen exposure risk.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Previous management experience.

Responsibilities

Model Frederick Health’s standards of behavior, policies, procedures, mission, vision, and values.
Identify opportunities for clinical and operational growth and improvement; promote teamwork, accountability, inclusion, employee engagement, and staff development.
Collaborate with stakeholders and foster constructive relationships between staff and providers.
Ensure employee and physician orientation and cross-training, and use relevant operational IT systems, including payroll, electronic health records, budgeting, and quality reporting systems.
Oversee compliance with patient-care, biomedical equipment, administrative, human resources, billing, laboratory, medication, pharmaceutical, and other applicable regulatory requirements.
Coordinate programs, patient care, and staffing coverage with Frederick Health resources, and ensure workflows follow standard operating policies and procedures.
Support community outreach and population health initiatives, manage patient experience concerns, monitor CG-CAPS metrics, and address service improvement opportunities.
Coordinate operational schedules with the Medical Office Coordinator to ensure staffing and resources meet provider and patient needs.
Promote a clean, uncluttered, safe facility and coordinate maintenance, repairs, and security needs.
Oversee office and medical supply inventory, including vaccines and expired-goods monitoring, with the Medical Office Coordinator and Quality Assurance Coordinator.
Represent the practice on multidisciplinary quality and service improvement teams and support required patient-care documentation and quality measures.
Translate population health and quality program requirements into operational workflows and staff and provider communications in collaboration with quality resources.
Monitor personnel duties and performance; coach and counsel employees, support onboarding and competency completion, participate in hiring and termination decisions with Human Resources, and complete performance evaluations.
Attend leadership meetings and communicate relevant information to staff; schedule and conduct monthly staff and provider meetings and retain meeting minutes.
Monitor PTO and leave management and ensure appropriate staffing coverage.
Work with Central Billing Office leadership to improve point-of-service collections and charge-entry processes, support billing and collections, monitor reports and resolve accounts receivable, denial, and payment issues, and ensure timely and accurate charge entry.
Participate in and ensure compliance with coding and reimbursement audits.
Collaborate with leadership and Finance on annual budget preparation, monitor financial reports and performance, oversee invoice review and approval, and prepare information for capital expenditure requests.
Perform other duties as assigned, potentially including quality monitoring, patient assessments, direct care, and patient, caregiver, or staff education.
Develop and maintain personal goals and evaluations aligned with system initiatives and strategies.

Benefits

Health insurance, with multiple plan options, available to eligible employees beginning the first of the month after 30 days of employment.
Dental insurance, with multiple plan options, available to eligible employees beginning the first of the month after 30 days of employment.
Vision insurance, with multiple plan options, available to eligible employees beginning the first of the month after 30 days of employment.
Employer-paid life insurance for eligible employees.
Employer-paid short-term income replacement for eligible employees.
Employer-paid long-term disability for eligible employees.
Paid time off program for eligible employees.
403(b) retirement plan with an employer match for eligible employees.
Free financial planning sessions available to all employees.
Educational assistance program.
Employer-paid Employee Assistance Program.