Clinical Supervisor - Infusion Clinics

Option Care Health•Springfield, IL

About The Position

The Clinical Supervisor is a licensed professional responsible for overseeing day-to-day infusion clinic operations and ensuring high-quality, ethical, safe, and effective patient care. The role leads and manages clinical staff, provides administrative oversight, oversees clinic supplies and medication, and serves as a clinical subject matter expert. The supervisor mentors team members, supports their professional development and performance, and helps ensure compliance with regulations and company policies. The position also assists the Operations Leader and/or Director with clinic leadership tasks and functions. A Nurse Supervisor, Nurse Manager, Regional Nurse Manager, Director of Nursing, or designated RN acting on their behalf must be physically present or immediately accessible by telecommunication during operating hours when patients are receiving infusion services. The Clinical Supervisor combines supervisory duties with clinical team responsibilities, including seeing and treating patients. The role is responsible for staffing schedules, time-card review and approval, clinic throughput, staff training and performance reviews, policy compliance, team meetings, and coordination of supplies, equipment, and medication. The position requires travel between clinics and the physical ability to perform CPR and related emergency response duties.

Requirements

Licensed as a Registered Nurse or Nurse Practitioner in the applicable state.
If a BSN is not already completed, enroll in and complete an RN-to-BSN bridge plan within 24 months of holding the position.
BLS certification required.
Current CPR certification required; an in-person class is required by company policy.
Obtain CRNI certification within 12 months of holding the position.
At least 3 years of experience in infusion care.
At least 2 years of progressive leadership experience.
Ability to communicate effectively and assertively in conflict situations.
Skills in managing complex functions and processes.
Critical thinking and problem-solving skills, including intervening with the team to support quality patient outcomes.
Competence in providing infusion services and coordinating infusion clinic operations for a team.
Insight and organizational skills to identify improvement opportunities and needs.
Experience developing and implementing change in process improvement.
Ability to anticipate the needs of patients and team members and troubleshoot and resolve issues affecting patient care or efficiency.
Verbal, written, and interpersonal communication skills.
Physical ability to perform CPR and related emergency response duties, with possible periodic reevaluation of related physical capabilities and competency.
Available and able to travel between clinics.

Nice To Haves

BSN.
CRNI or another professional certification.
At least 1 year of experience managing team members, including assisting with their development and training and assigning work or projects.

Responsibilities

Lead and manage medical assistants, infusion nurses, and infusion providers, including performance reviews, competency assessments, and training on new workflows.
Create staffing schedules, monitor and approve time cards, and manage clinic throughput to support patient care and efficient utilization.
Monitor clinical staff adherence to company policies and procedures and maintain quality and safety compliance.
Hold regular one-on-one meetings and monthly team meetings, promoting an open and safe environment for engagement and operational improvement.
Coordinate clinic supplies, equipment, and medication in a timely manner.
Provide clinical guidance and expertise and educate the team to support optimal patient outcomes.
Coach and mentor team members to improve their performance and contribution to the team and company.
Provide direct patient care as a clinical team member, including seeing and treating patients.
Ensure services comply with company requirements, standards of practice, federal and state regulations, accreditation standards, and agency policy.
Assist the Operations Leader and/or Director with clinic leadership tasks and functions.
Travel between clinics as needed.