Clinical Practice Supervisor

Andrus Childrens Center•Yonkers, NY

9d•$60,000 - $62,000

About The Position

The Practice Supervisor supervises the mental health clinics’ front desk team and ensures front desk operations meet expectations and agency policies consistently across clinic sites. The role coordinates and provides initial and ongoing training for Front Desk team members and Engagement Specialists to support consistent workflows and exemplary customer service. It also provides administrative support to the Senior Director of Community Based Services, the Director of School Based Clinical Services, the Clinical Documentation and Systems Manager, and Supervising Clinicians, School and Clinic Based.

Requirements

High school diploma required.
At least 3 years’ experience as a Clinic Manager or Administrative Assistant preferred.
Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Adobe Acrobat.
Ability to learn additional software and programs.
Ability to interact and communicate appropriately with people at all levels of the organization, business associates, and community members.
Strong verbal and written communication skills, including ability to assist with phone coverage and take meeting minutes.
Experience managing correspondence, scheduling, and special projects.
Strong interpersonal and customer service skills for handling sensitive and confidential situations with poise and tact.
Outstanding organizational and follow-up/follow-through skills.
Ability to meet the stated physical requirements with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree preferred.
SmartCare EHR experience preferred.
At least 3 years’ experience as a Clinic Manager or Administrative Assistant preferred.

Responsibilities

Directly supervise the Front Desk Team, including Receptionists, Engagement Specialists, and Intake Staff, ensuring exemplary customer service and adherence to workflows.
Provide initial and ongoing training to Front Desk and Engagement Specialist staff, maintaining consistent workflows and performance standards across clinic sites.
Conduct regular site visits to monitor front desk operations and address issues.
Oversee client check-in, including paperwork, demographic verification, and insurance or self-pay collections.
Support Engagement Specialists with client onboarding and intake.
Collaborate with the Centralized Scheduling Team to optimize clinician schedules, reduce no-shows, and improve productivity.
Ensure insurance eligibility verification complies with Medicaid, commercial insurance, and OMH regulations.
Generate and share management reports on metrics such as insurance compliance and co-pay collections.
Maintain confidentiality and compliance with HIPAA and other regulations.
Monitor and address facilities-related issues to maintain a safe and functional environment.
Manage inventory and procure supplies from campus and off-site vendors for both clinics.
Ensure emergency drills and preparedness activities comply with regulations.
Use the organization’s EHR system, with SmartCare preferred, to support operations and ensure staff proficiency.
Assist with receiving, screening, organizing, disseminating, and ensuring responses to incoming mail, phone, and electronic correspondence.
Lead special projects and perform other duties as assigned by SRDIRCBS.
Provide administrative support to designated senior and clinical leaders.