Optician 2 (Eye-Deal Vision)

VSP Ventures • San Antonio, TX

1d • $17 - $22 • Onsite

About The Position

The Optician 2 helps customers find eyeglasses and contact lenses that best match each patient while providing high-quality care. The role involves assessing patients’ eyewear needs based on their optometrist’s prescription, recommending suitable frames and lenses, taking measurements, dispensing eyewear, and supporting patients with adjustments and troubleshooting. It also includes customer service, insurance billing and order processing, patient-record documentation, and maintaining merchandise displays.

The working environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions caused by noise, dust, or similar factors. Remote or hybrid employees, if applicable, must remain engaged in virtual environments, including maintaining camera presence during meetings.

Requirements

• One to two years of experience in a related field.
• If required by the state, applicable state licensure or certification as an optician by a nationally recognized optician association.
• Working knowledge of the MS Office package.
• Ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills, including the ability to prioritize tasks and respond to incoming calls and inquiries.
• Effective written communication skills to document customer situations and prepare letters confirming agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making skills.
• Ability to use discretion and judgment when applying customer and call-handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.
• For remote or hybrid roles, ability to remain highly engaged in virtual environments, including maintaining camera presence during meetings.

Responsibilities

• Determine the reason for a patient’s visit, identify lifestyle needs, and recommend eyewear based on the optometrist’s prescription.
• Attract and retain customers by providing exceptional customer service and fostering patient satisfaction and retention.
• Assist customers in selecting frames and coordinate frame choices with optical measurements and prescriptions.
• Recommend lenses, lens coatings, and frames suited to customers’ needs, occupations, habits, and facial features.
• Take measurements, assist with adjustments or troubleshooting, and dispense eyewear.
• Ensure accurate pricing and provide realistic delivery-time estimates.
• Communicate clearly and enthusiastically with patients and foster positive relationships with team members.
• Clean and merchandise displays daily.
• Assist with insurance billing and process orders.
• Document patient communications in patient records using the practice software system.
• Work on special projects and perform other related duties as assigned or requested.

Benefits

• The compensation package may include eligible incentives, bonuses, and/or commission, depending on the role.
• VSP Vision benefits are referenced; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed