Southeast Eye Group Licensed Optician

EssilorLuxottica Group • Hiawassee, GA

4d

About The Position

The Licensed Optician provides patient experiences through eyewear selection, accurate measurements, ordering, and fitting eyewear to meet patients’ needs. The role supports the practice’s goal of being the premier destination for vision care in the community. The optician also serves as a resource for peers on optical matters and helps ensure that finished eyewear meets practice standards and patient requirements.

The position requires customer-focused service, attention to detail, time management, and the ability to address patient concerns and find lasting solutions. The optician uses practice tools and technology, follows company policies and procedures, supports sales and performance goals, and helps maintain a safe, clean, attractive, and organized practice. Work includes evenings and weekends as business needs require, and involves standing and selling for 80%–100% of the time.

Requirements

• High school graduate or equivalent.
• Active state optical licensure and ability to maintain the license.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of inventory management systems.
• Strong basic math skills.
• Sales skills and ability to use and carry a tablet.
• Willingness to embrace new technology and change.

Nice To Haves

• Previous eyecare and/or customer service experience.
• Familiarity with technology such as point-of-sale systems, patient record systems, and other software applications.

Responsibilities

• Custom-fit glasses and precisely place prescriptions in lenses.
• Provide peers with optical expertise and assist with complex product needs and prescriptions.
• Take and record measurements; adjust and fit eyewear accurately and ensure finished eyewear meets standards and patient requirements.
• Ask open-ended questions to understand patients’ needs and priorities.
• Use practice tools and follow company policies and procedures.
• Anticipate and investigate patient issues, develop long-term solutions, act quickly to resolve concerns, and partner with management as needed.
• Multitask, prioritize, and manage competing demands on time.
• Commit to delivery dates and times, seek feedback, and ask for referrals.
• Work toward exceptional results on KPIs and competencies.
• Present, celebrate, and educate patients at the time of eyewear dispensing.
• Maintain a clean, attractive, and organized practice; protect company assets within the role’s control.
• Inform management of safety opportunities and demonstrate safe work practices.
• Follow policies and procedures for discounting, promotions, and inventory management.
• Work evenings and weekends according to business needs, which vary by location.
• Meet attendance and daily timekeeping requirements and maintain the proper dress code.
• Perform other duties assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• A competitive bonus and/or commission plan may be offered.
• Professional development support.
• Incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED